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Do More in 2019~ Benefits of Volunteering
ProTip: Keep the Train Moving
New Year, New Possibilities
Not the Gift, But the Giving
THE ART OF LISTENING & COMMUNICATING
THE INSIGHT OF KINDERGARTENERS: Customer Service 2018
HOW ENGAGED ARE YOUR EMPLOYEES?
ProTip: Set Goals Beyond Yourself
Giving Thanks Isn't Just "Thank You"
Say This, Not That: Lost in Translation
ProTip: Bit by Little Bit
HOSPITALITY IN THE NEW AGE
THE SALES PROCESS: Step Three GAINING COMMITMENT
ProTip: Keep Climbing
THE SALES PROCESS: Step Two ADVANCING THE SALE
ProTip: Just Because It Doesn't Work, Doesn't Mean It's a Failure
What Four Things Impact First Impressions?
THE SALES PROCESS: Step One THE OPENING
ProTip: Keep Your Eyes, Ears, and Mind Open
5 Customer Service & Sales Steps to Success
15 Customer Service Mistakes
ProTip: Speed or Distance?
Round 4: Your Customer Service Questions Answered
Two-Minute Tune-Up: Answer the Question
ProTip: Invent the Future
You Get Your Evaluation Report From Us, Now What?
Are You Really Customer Centric?
ProTip: Being a Guide Takes You Places
Round 3: Your Customer Service Questions Answered
Sleek, Fresh, and Improved = ProSolutions
ProTip: Get Out on the Water
Round 2: Your Customer Service Questions Answered
Say This, Not That: Respect Your Customer
Round 1: Your Customer Service Questions Answered
Are You Ready For Your Future Customer?
Get Fired Up: 5 Sales Stats That You Need To Know (& More)
Manners Matter ~ Always
It's All About Customer Service AND Sales
Say This, Not That: Greetings
ProTip: Two Ears, Only One Mouth
Green is the New Black
5 Steps To Better Service Recovery: REACT
ProTip: What's On the Other Side of the Door?
Learn the Four C's of Successful Selling
5 Hospitality Trends To Keep An Eye On In 2018
ProTip: Just Keep Pedaling, Just Keep Pedaling...
Let's revisit this: Are You a WINNER or a LOSER?
TWO-MINUTE TUNE-UP: FIRST IMPRESSION
ProTip: Head Into the Wind
2018 = Time for a Fresh Start
From Our Tree To Yours...Happiest of Holidays
ProTip: Add "Holiday Hurry" to Your Recipe for Success
Customer Service & Sales: Be Authentic
The 2017 Insight of Kindergarteners: Customer Service
ProTip: It's the Holidays - How Long is Your To-Do List?
The Benefits of Thankfulness & A Tool to Show It
3 Important "You Rules" in Customer Service
ProTip: The Most Wonderful, Distracting Time of Year
Recovering That Bad First Impression You Just Made
Do This, Not That: Optimistic Attitude
ProTip: A Gym Membership for Your Brain
Three Customer Service Rules That You Need to Follow Correctly
The ProSo Method To Achieving Service "wow's"
ProTip: Go Your Own Way
4 Step SIMPLE Sales Process
3 Steps To Positive and Memorable Customer Interactions
ProTip: Keeping Taking Things Away from Your Customers
3 Tips for Risk Taking
Do This, Not That: Thank The Customer First
ProTip: Sticking Your Foot in the Door (Carefully)
Say This, Not That: Find a Better Way to Deliver "No"
Are You Cut Out To Deal With Difficult Customers? 5 Quotes That Help
ProTip: Fixing a Communication Breakdown
12 Rules of Being a Successful Manager
ProSo Picks #11: Impress & Deliver Quality, Like Gucci
ProTip: What's Your Brand Mean? Ask Your Customers.
Two-Minute Tune-Up: Don't Keep Your Customer Guessing What's Next
Top 10 Customer Service Skills List: Be Attentive & Listen (#4 of 10)
ProTip: Uncover Happiness, Large and Small
Questioning Skills: Learn How To Work Smarter, Not Harder
A Tale of Two Hotel Experiences
ProTip: Leaders Are Part of the Team, Too
Say This, Not That: Learning a Better Way to Say No
ProSo Picks #10: Handling Customer Demands That Can't Be Met & Personalized Service
ProTip: Are You Trying Too Many Things at Once?
TWO-MINUTE TUNE-UP: Instructions
Happy April Fool's Day!
Happy Customers = Increased Sales
ProTip: Building a Fence Can Make You Less Stressed
Would You Buy From You?
ProSo Picks #9: We care about customer service and will deliver our best!
ProTip: The Tortoise, Not the Hare
Say This, Not That ~ You're With The Company
ProSo Picks #8: Bring on the customer service!
ProTip: Bad Attitudes Are Contagious, but You Can Be Immune
Hospitality Trends: 2017
Deliver QUALITY Customer Experiences to Your Customers
ProTip: Why Does it Feel Like the Work is Never Done?
Say This, Not That ~ It's Your Job
The Insights of Kindergartners: Customer Service
ProSo Picks #7: Unwrap Some Memorable Customer Service
ProTip: The First Step to Achieving Your Goals
Customer Service Tip: A Positive Response Formula
ProTip: Avoid the Bobblehead Look
Say This, Not That: Find the Answers
ProSo Picks #6: How Much Do You Really Know About Customer Service?
ProTip: One Simple Step to Better Solutions
Arnold Palmer ~ A Life Well Played
ProSo Picks #5: Wait- National Customer Service Week was last week?
ProTip: Improve Your Customer and Employee Experience by Asking Questions
Say This, Not That: Customer Conversations
ProSo Picks #4: A Couple Helpings of Customer Service with a Side of Negativity
ProTip: A Zero Tolerance, Rudeness-Free Zone
Everyone Needs A Mentor And Here Is Why
ProSo Picks #3: Build a Customer Service Culture that Exceeds Expectations & Creates Loyalty (Even When Things Go Wrong)
ProTip: Try the Truth
Problem Resolution ~ REACT
ProSo Picks #2: Using Customer Service to Gain a Competitive Advantage
ProTip: How Soon is "Soon"? Which Minute is "Any Minute Now"?
Customer Service vs. The Customer Experience
ProSo Picks: It's All About Customer Service
5 Ways to Make Customers Feel Good
ProTip: What's Vital to Your Work May Not Be What You'd Expect
14 Customer Service Sins
8 Things that You Should Say to Your Customers
Say This, Not That: Assumptive Close
Successful Selling: Use Differentiation to Capture More Customers
ProTip: Benefit or Burden? Surprise or Strain?
10 Targeted Ways To Help Your Customers Fall In Love With Your Business
5 Quotes to Help You Deal with Difficult Customers
ProTip: Chart a Clear Course
35 Inspiring and Motivating Customer Service Quotes
No Second Chances with First Impressions
ProTip: Showing Up to Work Isn't About Attendance
Customer Service: Say This, Not That!
Reinvent Your Customer Service to Make it Fun
ProTip: Watching Out for the Risk Iceberg
Attitude IS Everything
To Be the Best Leader, You Must Build Trust
ProTip: Your Home Office is Still an Office
It's ALWAYS About The Basics
PLEASE: Follow Up and Follow Through
ProTip: Are You Fueling Your Team with ARE?
Our Customer Loyalty Cheat Sheet
ProTip: Anticipation is Critical in Service (and Hockey)
ProTip: Timing Your Smile
15 Must Have Customer Service Skills
ProTip: Because I Said So
The Insight of Kindergarteners: Customer Service
ProTip: For More Creativity, Color Inside the Lines
4 Simple Tips for Service Safety
ProTip: Go Beyond "Thanks"
3 Tips To Make This Holiday Season Profitable
ProTip: Yeah, But...
Are You a WINNER or a LOSER?
ProTip: Schedule the Unexpected
Good Manners Matter, Especially in Hospitality
10 Customer Service Skills That Will Make You Money
ProTip: Another Reason Your Mother (and Your Dance Teacher) Were Right
Qualifying: The Blueprint of the Sale
ProTip: I'm Sorry - 6 Steps for Taking Personal Responsibility
6 Statistics About Sales Follow-Up You Need to Know
ProTip: Having Trouble Starting? Try Starting Small.
Tips for Negotiating for the Win-Win
ProTip: Only One Secret to Closing the Sale
No More Predictable & Stuffy Customer Service
ProTip: You Know What They Say About Assumptions
8 Steps to A Better Customer Experience
ProTip: Thinking Alike Can Mean Not Thinking
ProTip: Never Sell on Price Alone
Creating A Customer Focused Culture
ProTip: You Look, but You Don't See
Hotel Front Desk & Sales: Little Customer Service "Wows"
ProTip: A Simple Sign of a Team
How To Make Good Service, GREAT
ProTip: Put Out the Welcome Mat
Accomplish More, Procrastinate Less
ProTip: Get out from Behind the Desk, Literally
A Refresher on How to Be Highly Effective
ProTip: Three Words to a Better Customer Experience
Humor: A Customer Service & Sales Secret
ProTip: Stop Making More Work for Yourself
5 Steps To A Better Leader
ProTip: Learn to Better Read Body Language
Inbound Sales Calls: Your Cheat Sheet
ProTip: What Do Your Customers Want?
4 Levels of Service Awareness...Revisited
ProTip: Set Your Inclusion Policies Using Inclusion
Simple, But Not Too Simple, Customer Service
ProTip: Your First Response to a Stall or an Objection
3 Fundamentals of Better Customer Experiences
ProTip: Search for the Best in Your "Worst" Customers
14 Email Rules to Follow in Business
ProTip: Give Your Training a Leg Up (or at Least Legs to Stand On)
Coffee with a Side of Twitter
ProTip: Low-Hanging Fruit Won't Solve Your Problems
To Rock at Customer Service, You Need to Know These 8 Statistics
ProTip: A Little Stress is Good
How Successfully are You Using Your Time?
ProTip: Pass on the Pronouns for Clearer Communication
Customer Service & Sales: The Proof is in the "Putting"
ProTip: Three Simple Goals from the Leaders in Etiquette
5 Customer Service Myths
ProTip: Watch the Order You Ask Questions in for More Targeted Results
Your Love Affair with the K.I.S.S. Method of Customer Service
What's Your Story?
ProTip: "The Customer is Always Right" is Wrong
Business & Life Tips That Should be Taught in School
ProTip: One Easy Step to Improve Any Customer Inquiry
Great Service Isn't Rocket Science
ProTip: Customer Service is a Chain
Grande Lakes Orlando Nails Customer Service - Do You?
ProTip: Make More Out of Your Training Investment
Another Take on Hospitality Trends for 2015
ProTip: Don't Lose the Customer if You Lose the Sale
Get on Social Media & Don't Make These 4 Mistakes
ProTip: 3.5 Reasons You Aren't Achieving Your Goals
3 Steps To A More Focused Service Delivery
ProTip: Ask Your Customer What to Do
5 Simple Steps for Sales Calls
ProTip: Are You Leveraging Time?
4 Questions On How To Know Your Customer
ProTip: The Quickest Way to Innovation
25 Customer Service Skills You Should Have
ProTip: Marketing is for Your Employees, Too
Hotel Price Positioning With Strategy
ProTip: To Email or Not to Email, That is the Question
Top Hospitality Industry Trends for 2015
ProTip: One Question to Guide You to Better Presentations
Expectations Made Easy
ProTip: Who Should Set Your Standard for Quality?
Handling Customer Complaints 101
ProTip: While It's Not Fair, It's True
ProTip: Sherlock Knows about Good Business Sense
ProTip: Your Work is a Work in Progress
A Customer Service Point Of View
ProTip: Sometimes, You Shouldn't Spend More Time on a Customer
Get Back To The Customer Service Basics ~ And Stay There
ProTip: Service Recovery After the Apology
We Are Back To The Future
ProTip: Waiting for the "Perfect Time" Usually Means Waiting Forever
3 Types of Gifts Customers Should Get All Year
ProTip: The Most Compelling Selling Message
The Insight of Kindergarteners on Customer Service
ProTip: A Lesson from Samsung on Knowing Your Customers
The Bigger Picture of Thanksgiving
Thanking Your Customers Should Not Stop at "Thank You"
ProTip: Your Product May Not Be What You Think
In Business, Honesty Truly Is The Best Policy
ProTip: One Easy Step to a Better Follow-Up Email
Field Guide for Dealing with 15 Difficult Customer Types
ProTip: 3 Big Cooperation No-Nos
Let's Tackle Teamwork
ProTip: 1 Easy Activity to Enhance Your Brand Image
Customer Surveys: How to Do Them Right
ProTip: Your Multitasking is Slowing You Down
Questioning Without Quizzing
ProTip: The Power of Your Imagination
The Four Things that Impact First Impressions
ProTip: Some Customers Don't Want to Be Hugged
4 Levels Of Service Awareness
ProTip: Do Avoid "Don't" Thinking
Learn Basic Graphic Design in <6 Minutes
ProTip: Execs Need to Get Close to the Problem to Solve It
Customer Communication: Simply, Simplicity
ProTip: Before the "Yes" - Preparing for Negotiation
Using Bad Customer Service to Inspire Good Customer Service
ProTip: Be a Pessimist to Lower Stress and Set Yourself Up for Success
6 Steps To A Better Customer Experience
ProTip: Fail Better
The Power of Empowering Your Customers
ProTip: Coach Employees Up by Sending Out an SOS
REACT: Handling Customer Problems
ProTip: You're Probably Blaming the Wrong People for Your Failing Standards
Top 16 Email Etiquette Tips
ProTip: Cut Dependency Out of Your Team
10 Important Customer Service Phrases
ProTip: Improve Your Marketing with Less
The Simple Four-Step Sales Process
ProTip: Turn Your Mistakes Around with This Stress-Relief Tip
Happiness in the Workplace
ProTip: Get Ahead of Industry Trends
The K.I.S.S. Principle in Customer Service
ProTip: You Don't Need a Crystal Ball to Anticipate the Future
How do you communicate?
ProTip: Don't Let Your Burnout Burn Your Customers
Going with Your Gut in Business
Simplifying the Customer Service Experience Strategy
ProTip: The Funny Side of Service
The Business Impact of Being Your Best Self
ProTip: Top Marketing Tip for the Masters at Apple and a Freebie
Anticipating...Customer Focused Service
ProTip: Simple Questions to Focus Your Marketing
Differentiating Customer Service for the Intangible
ProTip: Jump-Start Your Marketing with Customer Characteristics
Fill the Bucket: Create Positive Interactions
ProTip: A Culture of Continuous Improvement
What are Your Sales "Rules of Thumb"?
ProTip: 10 Simple Ways to Reduce Stress at Work
10 Time Management Tips
ProTip: Customer Trust Depends on That Old Playground Standby of "Fairness"
Anticipate, Manage, and Exceed Customer Expectations
ProTips: Three Questions That Will Help You Get It Done
Secrets of Leadership
ProTip: If You Aren't Aggressively Advancing, Technology is Leaving You Behind
Why You Need to Openly Accept Customer Feedback
ProTip: Evaluate, Don't Assume Success
Marketing Your Products: Keep It Simple, Keep It Easy
ProTip: Laugh It Up, Seriously
Getting Back to the Basics with Discovery and Feature & Benefit Selling
ProTip: One Simple Time Management Rule to Start the Day
Clear Customer Experience Strategies
ProTip: A Stress Tip from a Children's Book
Four C's of Successful Selling
ProTip: Limit Hospitality Employee Turnover with a Challenge
The 3 Levels of A Customer Experience
ProTip: A Lesson on Customer Engagement from The Boss (Springsteen, That Is)
Does Your Business Embrace "The Golden Rule"?
ProTip: What Geese Have to Teach Us About Teamwork
ProTip: Skip the Blame Game when Handling Angry Customers
You Could Sink Without A Strong First Impression
ProTip: Get More Done with Procrastination
10 Soft Customer Service Skills for A People-Focused Culture
ProTips: Listening is More Brain and Less Ears
A FOCUSed Approach = Higher Sales
ProTips: Giving the Best Constructive Criticism in Performance Reviews, Part 5
What About The Customer Experience?
ProTips: Find the Action Plan for Success in Performance Reviews,Part 4
8 Customer Service Statistics You Need to Know
ProTips: Incorporate Two Types of Goals into Performance Reviews, Part 3
To Master New Skills, Use Training Wheels
ProTips: Performance Reviews and the Spoonful of Sugar, Part 2
Customer Service: A Secret to Selling
ProTips: Create Growth, Not Fear, with Performance Reviews, Part 1
Coloring In and Outside the Lines in Business
ProTips: Setting Goals That Will Help, Not Hinder
New Year, New Opportunities
Giving the Gift of Genuine Service
ProTips: Add "Holiday Hurry" to Cut the Procrastination
Top 10 Customer Service Skills List: Show Your Appreciation (#10 of 10)
ProTips: Make a Good Impression in the Office
Top 10 Customer Service Skills List: React Quickly (#9 of 10)
ProTips: Just How Long from Now is "Soon"?
Top 10 Customer Service Skills List: Be Honest (#8 of 10)
ProTips: Showing Thankfulness
Top 10 Customer Service Skills List: Exceed Expectations (#7 of 10)
Top 10 Customer Service Skills List: Show Consideration (#6 of 10)
Top 10 Customer Service Skills List: Personalize (#5 of 10)
Top 10 Customer Service Skills List: Be Sincerely Attentive & Listen (#4 of 10)
Top 10 Customer Service Skills List: Ask Appropriate Questions (#3 of 10)
Top 10 Customer Service Skills List: Build Trust & Rapport (#2 of 10)
Top 10 Customer Service Skills List: First Impression (#1 of 10)
Memorable Interactions: Customer Service Skills List
Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.
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Posts by Topic
Customer Service Skills
Leadership and Management
Sales and Selling
Customer Service Skills List
First Impressions and Greetings
Honesty and Trust
Thanks and Appreciation
Discovery and Questioning Skills
Feature and Benefit Selling
Hiring and Termination