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Madison Love

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Maximize Your Customer Service

Madison Love | May 7, 2019 9:12:00 AM

How are you maximizing your business' customer service through social media? Do you have eyes on all platforms? 

These days, businesses must have a dedicated social media employee or team to monitor any and all comments and complaints that cycle in. Approximately 70% of customer service complaints made on Twitter go unanswered by the tagged businesses. This is a perfect example of poor customer service, and social media is changing the customer service world by making complaining as easy as 140 characters or less. 

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Topics: Customer Service, Customer Experience, Social Media

Show Up on Social Media

Madison Love | Apr 9, 2019 9:04:00 AM

web-page-2084779_1280The social space is oftentimes an intimidating atmosphere for businesses. Promoting your platform can be challenging especially if you don’t know where to start, and then even more challenging when the algorithm changes. Having a social strategy is the only way to show up online with purpose. Read below for five tips to get your social media jump-started!

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APPS IN THE WORKPLACE

Madison Love | Feb 26, 2019 9:04:00 AM

ipad-632394_1280Technology has taken customer service to a new level over the years. Apps are where it’s at! They can make guest reservations, checking in to a flight, or learning what the wait time is for your favorite restaurant, just to mention a few, as easy as a few clicks on a phone or tablet. These technology features streamline processes for your guests and for your workers, which are both beneficial if conducted appropriately. 

Taking advantage of technology can propel your business, so here are some helpful tips and tricks when utilizing an app for your guests:

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Topics: Technology

HOW IS YOUR DIGITAL SPACE?

Madison Love | Jan 29, 2019 9:09:38 AM

madi pcolasignAs our world moves more and more into the digital space, it's important to keep up to some degree. Knowing your clientele is key to knowing how far into the digital spectrum you need to go. Making your business at least social media friendly will keep you up-to-date with technology.  

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Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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