A little bit in customer service can go a very long way. Trust me- nowadays customers' expectations are not very high (sad, but true), and it's so easy to turn a standard interaction into one that is memorable.  As Nelson Boswell said, "Always give people more than they expect to get."  Why?  It's simple: one wow could be worth more than $10,000 in advertising. Now the examples and tips I am about to share with you are tailored to hotels, but think of these concepts in a grander scheme and how you could generally apply similar efforts into your business.  So here are our "Little 'Wows' Can Go a Long Way" for front desk agents and sales & catering managers...

So get your creative juices flowing- what other ideas do you have?  Spend a couple minutes to jot down (or mentally list) some little things that you and your coworkers can do when interacting with your customers to make a positive difference on the customer experience. We'd love to hear what you came up with, so do share in the comments below. 

For all of you in hotels, click below to see a special for sales & catering evaluations. By posing as a true customer, we are your eyes and ears, and our evals give training feedback that will no doubt improve the customer experience and your revenue.