It's no wonder that I own a company that evaluates service performance as one of our main jobs. Service delivery has always held my interest. I am simply unable to have a service encounter without completing my mental check list of, "Did right, and/or did wrong" evaluation. Here is a great quote by Bill Gates that all businesses should have their eye on and thrive on:
Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to buy from you. Consumers today seek and crave authenticity since there's too much garbage always getting in the way of the truth and what's genuine. No more acting or saying what you think will give you the best end result. Instead, speak the truth and make yourself proud. Yes, this is your Oprah moment, and you too could become rich (if you aren't already).
Want to know the biggest secret about great Customer Service? When it comes to delivering the best customer service experience, there are many books you can read, many training courses you can take, and many companies who have opinions on how to do this correctly, and all of these are really good resources. However, I want to focus on the most important resource...you. It has to be all about you, to work the best.