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Customer Service & Sales: Be Authentic

Katie Scheer | Dec 12, 2017 9:24:00 AM

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Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to buy from you. Consumers today seek and crave authenticity since there's too much garbage always getting in the way of the truth and what's genuine. No more acting or saying what you think will give you the best end result. Instead, speak the truth and make yourself proud. Yes, this is your Oprah moment, and you too could become rich (if you aren't already).

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Topics: Being Attentive, Customer Service, Communication, Sales and Selling, Honesty and Trust

3 Important "You Rules" in Customer Service

Jana Love | Nov 14, 2017 9:06:00 AM

Want to know the biggest secret about great Customer Service? When it comes to delivering the best customer service experience, there are many books you can read, many training courses you can take, and many companies who have opinions on how to do this correctly, and all of these are really good resources. However, I want to focus on the most important resource...you. It has to be all about you, to work the best. 

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Topics: Customer Service Skills, Being Attentive, Communication

Do This, Not That: Optimistic Attitude

Jana Love | Oct 24, 2017 9:06:00 AM

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Topics: Rapport, Being Attentive, Communication

3 Steps To Positive and Memorable Customer Interactions

Jana Love | Sep 5, 2017 9:09:00 AM

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Topics: Being Attentive, Customer Experience, Expectations

Do This, Not That: Thank The Customer First

Jana Love | Aug 8, 2017 9:03:00 AM

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Topics: Memorable Interactions, Being Attentive, Communication

Two-Minute Tune-Up: Don't Keep Your Customer Guessing What's Next

Jana Love | Jun 6, 2017 9:04:00 AM

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Topics: Being Attentive, Customer Lifecycle, Loyalty