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TWO-MINUTE TUNE-UP: FIRST IMPRESSION

Posted by Jana Love

Jan 16, 2018 9:07:00 AM

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Topics: Customer Experience, Communication, First Impressions and Greetings

3 Steps To Positive and Memorable Customer Interactions

Posted by Jana Love

Sep 5, 2017 9:09:00 AM

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Topics: Being Attentive, Customer Experience, Expectations

ProTip: Keeping Taking Things Away from Your Customers

Posted by Michelle Nitchie

Aug 22, 2017 9:04:00 AM

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Topics: Customer Experience, Innovation, Demonstrating Consideration, Decision Making

A Tale of Two Hotel Experiences

Posted by Katie Scheer

May 9, 2017 9:22:00 AM

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In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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Topics: Memorable Interactions, Rapport, Customer Service, Customer Experience, First Impressions and Greetings

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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