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Are You Ready For Your Future Customer?

Jana Love | May 1, 2018 9:03:00 AM

Where are you in the spectrum of being ready for your 2020 customer? Over the last few weeks I have heard so many people talking about "time." "Where did April go?" and "Didn't we just celebrate the arrival of 2018?" Although I feel much the same way, the speed in which time is passing panics me a little bit, but also motivates me. There are so many items on my "to do" list that I want to accomplish before we celebrate 2019's arrival and that gets me going! 

In your business world, what gets your attention, or gets you moving on your initiatives? Perhaps it will be the info graphic that I just read powered by Provide Support. Source: Customers 2020 Report by Walker Information. 

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Topics: Customer Service, Customer Experience, Hospitality Trends

TWO-MINUTE TUNE-UP: FIRST IMPRESSION

Jana Love | Jan 16, 2018 9:07:00 AM

Two-MinuteTune-UP First Impression (011618).png

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Topics: Customer Experience, Communication, First Impressions and Greetings

3 Steps To Positive and Memorable Customer Interactions

Jana Love | Sep 5, 2017 9:09:00 AM

3 steps to Promote Positive and Memorable Interactions2.png

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Topics: Being Attentive, Customer Experience, Expectations

ProTip: Keeping Taking Things Away from Your Customers

Michelle Nitchie | Aug 22, 2017 9:04:00 AM

Nothing Left to Take Away.jpg

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Topics: Customer Experience, Innovation, Demonstrating Consideration, Decision Making

A Tale of Two Hotel Experiences

Katie Scheer | May 9, 2017 9:22:00 AM

Hotel Comparison.png

In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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Topics: Memorable Interactions, Rapport, Customer Service, Customer Experience, First Impressions and Greetings

TWO-MINUTE TUNE-UP: Instructions

Jana Love | Apr 4, 2017 9:04:00 AM

TwoMinuteTuneUP 040317.pngEveryone can benefit from a few "tune-ups" here and now. This new ProSolutions series will help do just that. We will carefully look at service opportunities that, in many cases, have easy fixable solutions that just need to be implemented into daily operations. Keep a lookout for the next two-minute tune-up in a few weeks! 

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Topics: Being Attentive, Customer Experience, Communication