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THE SALES PROCESS: Step Two ADVANCING THE SALE

Jana Love | Oct 2, 2018 9:07:00 AM

StepTwoAdvancingTheSaleAre you ready to explore the next significant step of building a successful sales conversation? Knowing the steps to take to move the call along professionally will positively enhance sales closure. Remember you can't force a sale, you need to earn the sale. And to do that, some homework prior to the call is required. Let's get started.  

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Topics: Sales and Selling, Feature and Benefit Selling, Customer Experience

5 Customer Service & Sales Steps to Success

Katie Scheer | Aug 21, 2018 9:26:00 AM

Proof is in the putting!You only get out of it what you put into it. So how much effort are you putting into making sure that your customer service and sales practices are top notch? Do you have training and quality assurance measures in place?  If not, you might be losing out on untapped revenue.  Never fear- we have some delicious ideas for your "pudding" so you will know what to do to make sure that you are putting in what it takes to make a difference (difference= more revenue!).  

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Topics: Customer Service Skills, Customer Service, Quality Assurance, Customer Experience, Sales and Selling

15 Customer Service Mistakes

Jana Love | Aug 14, 2018 9:14:00 AM

It's no wonder that I own a company that evaluates service performance as one of our main jobs. Service delivery has always held my interest. I am simply unable to have a service encounter without completing my mental check list of, "Did right, and/or did wrong" evaluation. Here is a great quote by Bill Gates that all businesses should have their eye on and thrive on: 

BillGatesQuote

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Topics: Customer Experience, Exceeding Expectations, Customer Service Skills, Being Attentive

Are You Really Customer Centric?

Jana Love | Jul 3, 2018 9:04:00 AM

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Recently, I personally had a not even close to satisfying customer service experience at a place where they boast they deliver, "The Luxury Hotel Experience," with "Unparalleled Service." Sadly, they over promised and way under delivered. This experience (or lack there of) has left me searching for the businesses that get and deliver a Customer Centric Experience. (The sad puppy eyes tell all...)

Do I start with what Customer Centric means, because I feel like there are a lot of companies out there that give this responsibility to the sales and customer service departments only, when in fact, this is the mistake. Real customer-centric businesses invest the whole team focus on supporting their prospective and existing customers. 

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Topics: Customer Lifecycle, Customer Experience, Memorable Interactions

Are You Ready For Your Future Customer?

Jana Love | May 1, 2018 9:03:00 AM

Where are you in the spectrum of being ready for your 2020 customer? Over the last few weeks I have heard so many people talking about "time." "Where did April go?" and "Didn't we just celebrate the arrival of 2018?" Although I feel much the same way, the speed in which time is passing panics me a little bit, but also motivates me. There are so many items on my "to do" list that I want to accomplish before we celebrate 2019's arrival and that gets me going! 

In your business world, what gets your attention, or gets you moving on your initiatives? Perhaps it will be the info graphic that I just read powered by Provide Support. Source: Customers 2020 Report by Walker Information. 

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Topics: Hospitality Trends, Customer Experience, Customer Service

TWO-MINUTE TUNE-UP: FIRST IMPRESSION

Jana Love | Jan 16, 2018 9:07:00 AM

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Topics: First Impressions and Greetings, Communication, Customer Experience