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3 Steps To Positive and Memorable Customer Interactions

Posted by Jana Love

Sep 5, 2017 9:09:00 AM

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Topics: Being Attentive, Customer Experience, Expectations

ProTip: Keeping Taking Things Away from Your Customers

Posted by Michelle Nitchie

Aug 22, 2017 9:04:00 AM

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Topics: Customer Experience, Innovation, Demonstrating Consideration, Decision Making

A Tale of Two Hotel Experiences

Posted by Katie Scheer

May 9, 2017 9:22:00 AM

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In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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Topics: Memorable Interactions, Rapport, Customer Service, Customer Experience, First Impressions and Greetings

TWO-MINUTE TUNE-UP: Instructions

Posted by Jana Love

Apr 4, 2017 9:04:00 AM

TwoMinuteTuneUP 040317.pngEveryone can benefit from a few "tune-ups" here and now. This new ProSolutions series will help do just that. We will carefully look at service opportunities that, in many cases, have easy fixable solutions that just need to be implemented into daily operations. Keep a lookout for the next two-minute tune-up in a few weeks! 
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Topics: Being Attentive, Customer Experience, Communication

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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