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15 Difficult Customer Types & How To Deal With Them

Katie Scheer | Aug 20, 2019 9:33:00 AM

Unhappy Restaurant CustomerCustomers come in all shapes and sizes.  And some just like to complain.  Constantly.  And that is very frustrating, stressful, and frankly annoying.  One customer can disrupt your company's entire day by making an unrealistic demand, and your team can be sent into a tailspin trying to figure out how to satisfy this ridiculous request and to make this customer happy.  Or, how about the customer that calls and asks for a solution, but has no suggestions for how and what should be implemented?  All of these details are then left up to you and your team, which can lead to uncertainty and a bit of insecurity since all of you might think you understand what is best, but you have nothing to guide you on how close to the mark you will be.  None of these scenarios are fun, so for the betterment of our business and employees, we have to learn how to navigate through each type of customer relationship and the unique characteristics included with them.  That way, we can care for each customer in a better manner, which will improve their overall satisfaction and increase the morale of your team.

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Topics: Customer Service, Training, Problem Resolution, Difficult Situations

A FOCUSed Sales Approach

Katie Scheer | Jun 25, 2019 9:26:00 AM

Businesses aren't successful by chance.  Someone, who may be you, has to focus and have the vision for what it takes to thrive in today's economy and to continue to provide exceptional service to a demanding consumer market who has high expectations.  Might sound complicated, but let's make it easy and go back to Basics 101.  How about you simply embrace and teach our "FOCUS" concept, which is a simple method that truly focuses on successfully serving your customers?  It always comes back to paying attention to service and delivery when you want to move your needle of success and increase your sales.  Right?

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Topics: Customer Service Skills, Customer Service, Training, Customer Experience

Take Your Customer Conversations Further

Katie Scheer | May 21, 2019 9:33:00 AM

Along the Extra Mile

Mastering customer service requires you to first master customer conversations. Why? Conversation is the foundation of the customer experience. Each time you communicate with your customers you are paving the road that defines the future of your relationship with them. Your goal is to travel a long road with them, so you need to ask yourself if your conversations are building trust, moving you closer to more sales, effective with resolving questions/concerns, and more.

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Topics: Listening, Customer Service, Customer Experience, Communication

Maximize Your Customer Service

Madison Love | May 7, 2019 9:12:00 AM

How are you maximizing your business' customer service through social media? Do you have eyes on all platforms? 

These days, businesses must have a dedicated social media employee or team to monitor any and all comments and complaints that cycle in. Approximately 70% of customer service complaints made on Twitter go unanswered by the tagged businesses. This is a perfect example of poor customer service, and social media is changing the customer service world by making complaining as easy as 140 characters or less. 

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Topics: Customer Service, Customer Experience, Social Media

Do The Right Thing, Even When It's Hard

Cindy Ott | Apr 2, 2019 9:04:00 AM

 

Roosevelt QuoteThis past holiday season, my husband and I decided to take our 2 college-aged daughters and our 2 high-school-aged sons on a family trip in lieu of Christmas presents. After searching online for great holiday destinations, my husband and I decided on Quebec City, Canada. We thought a trip with experiences would have a longer lasting impression on them and would make great family memories. Lovely memories were accomplished along with so much more ~ a lesson from the heart.

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Topics: Exceeding Expectations, Customer Service, Generosity

Not the Gift, But the Giving

Michelle Nitchie | Dec 25, 2018 9:04:00 AM

ProSolutions - Happy Holidays 2018

Thank you to everyone for your continued partnership/readership this year; we look forward to a wonderful 2019 ahead!

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Topics: Thanks and Appreciation, Customer Service

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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