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It's All About Customer Service AND Sales

Posted by Katie Scheer

Mar 27, 2018 10:11:00 AM

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Business is acquired through quality customer service and sales, which builds a memorable customer experience. And, this business is kept through having a great product/service that is supported by both of these. How do your skills measure up? How do those of others within your company align with them?

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Topics: Customer Service Skills, Customer Service Skills List, Customer Service, Sales and Selling

Customer Service & Sales: Be Authentic

Posted by Katie Scheer

Dec 12, 2017 9:24:00 AM

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Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to buy from you. Consumers today seek and crave authenticity since there's too much garbage always getting in the way of the truth and what's genuine. No more acting or saying what you think will give you the best end result. Instead, speak the truth and make yourself proud. Yes, this is your Oprah moment, and you too could become rich (if you aren't already).

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Topics: Being Attentive, Customer Service, Communication, Sales and Selling, Honesty and Trust

The 2017 Insight of Kindergarteners: Customer Service

Posted by Jana Love

Dec 5, 2017 3:02:00 PM

This will be our 4th year in a row providing you with some darling holiday enjoyment during this wonderful time of the year. Is there anything sweeter than the innocence of a child's view on how the world runs? Their perspective and beliefs on subjects like customer service are so straightforward and simple. Children's thoughts are pure and non-complicated, and this is where the lesson comes in for the adults. 

So for your entertainment, we asked a group of kindergartners (5 and 6 years old) questions about customer service, and each year, we receive some very insightful answers. Their understanding on what good and bad customer service looks like to them is simple and basic and comes from a place of if it "feels good" or it doesn't. And, at the core of all that we strive for in providing good customer service, isn't that a great jumping off point to focus on? Simplifying the customer experience through these basic, yet insightful understandings are perhaps the real lesson. 

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Topics: Memorable Interactions, Customer Service, Communication

Three Customer Service Rules That You Need to Follow Correctly

Posted by Katie Scheer

Oct 10, 2017 9:25:00 AM

Work to be great.pngAll too often we witness employees that do just enough in their customer service efforts, but this is not enough when you're trying to win loyal customers. For example, there are popular rules of "delivering good customer service" that nearly every company attempts to implement, but their employees do the minimum in their execution and upholding of these rules. Which rules am I referring to? Just keep reading to learn them, and let's make a pact that we don't let ourselves or our employees/coworkers fall into the category of doing "just enough."  Instead, let's follow these rules correctly (as they are intended).

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Topics: Customer Service Skills, Customer Service

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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