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Are You Cut Out To Deal With Difficult Customers? 5 Quotes That Help

Posted by Katie Scheer

Jul 18, 2017 12:32:06 PM

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You are in business, which means you have customers that have absolutely made you feel this way.  We have all been put in that tough position of dealing with a very unhappy, angry, and/or irrational customer, and at times, we have a hard time keeping our cool.  Here are some simple quotes (that we are revisiting from before), along with my take on them, which will give you advice and tips for handling these tough customers and situations...

 

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Topics: Customer Service, Negotiation, Difficult Situations

ProSo Picks #11: Impress & Deliver Quality, Like Gucci

Posted by Katie Scheer

Jun 20, 2017 9:15:00 AM

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Gucci.pngFrom the very first second that you meet a prospective customer, you must have your A-game turned on. Then, every single interaction thereafter should reflect that same level of attention to the service you are giving with the impression that you are making. So how do you get there? It certainly starts with your employees; those who are on your front line and are the faces of your business. Are they happy employees? Well, they need to be. We have effective tips to help get them there if they are not. The quality that your business delivers is what will keep customers knocking on your door and telling others about you. Make your goal to be iconic, like Gucci has been, in your service, delivery, and quality. Read on for some great, quick articles to help you get there.

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

A Tale of Two Hotel Experiences

Posted by Katie Scheer

May 9, 2017 9:22:00 AM

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In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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Topics: Memorable Interactions, Rapport, Customer Service, Customer Experience, First Impressions and Greetings

ProSo Picks #10: Handling Customer Demands That Can't Be Met & Personalized Service

Posted by Katie Scheer

Apr 18, 2017 9:20:00 AM

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We want our customers to love us. We want them to enjoy doing business with us, and we want to enjoy having them as our customers. But sometimes we run into customers challenges, and when we do, we need to know how to handle them. How do we properly assist and communicate with a customer who has demands we can't meet? And will we still maintain that great relationship with them afterwards? When we don't have these challenges, what is expected of us and our service to them on a normal basis? Every single day we need to knock the socks off our customers so they tell our positive customer service stories, like many do about Nordstrom and Zappos. Included today are a couple of articles that will inspire you.

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Topics: Customer Service Skills, Customer Service, Growth, Loyalty

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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