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It's All About Customer Service AND Sales

Posted by Katie Scheer

Mar 27, 2018 10:11:00 AM

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Business is acquired through quality customer service and sales, which builds a memorable customer experience. And, this business is kept through having a great product/service that is supported by both of these. How do your skills measure up? How do those of others within your company align with them?

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Topics: Customer Service Skills, Customer Service Skills List, Customer Service, Sales and Selling

3 Important "You Rules" in Customer Service

Posted by Jana Love

Nov 14, 2017 9:06:00 AM

Want to know the biggest secret about great Customer Service? When it comes to delivering the best customer service experience, there are many books you can read, many training courses you can take, and many companies who have opinions on how to do this correctly, and all of these are really good resources. However, I want to focus on the most important resource...you. It has to be all about you, to work the best. 

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Topics: Customer Service Skills, Being Attentive, Communication

Three Customer Service Rules That You Need to Follow Correctly

Posted by Katie Scheer

Oct 10, 2017 9:25:00 AM

Work to be great.pngAll too often we witness employees that do just enough in their customer service efforts, but this is not enough when you're trying to win loyal customers. For example, there are popular rules of "delivering good customer service" that nearly every company attempts to implement, but their employees do the minimum in their execution and upholding of these rules. Which rules am I referring to? Just keep reading to learn them, and let's make a pact that we don't let ourselves or our employees/coworkers fall into the category of doing "just enough."  Instead, let's follow these rules correctly (as they are intended).

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Topics: Customer Service Skills, Customer Service

Say This, Not That: Find a Better Way to Deliver "No"

Posted by Jana Love

Jul 25, 2017 9:14:00 AM

SayThisNotThat (072517).pngWhen dealing with customers, you can clearly convey "no" without ever having to say the word. For example, iInstead of "no, we don't have that," try saying, "I certainly see how that would be useful and helpful, but I'm afraid we don't have that at this time," or "While we don't currently have what you are looking for, we appreciate knowing what you want so that we can continue to improve our service." Positive language, delivered correctly keeps the door open for future customer interactions, and the customer will not feel as though it was a waste of their time. 

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Topics: Memorable Interactions, Customer Service Skills, Communication

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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