Home / About Us / ProLearning Blog

ProLearning Blog

What Four Things Impact First Impressions?

Katie Scheer | Sep 18, 2018 9:33:00 AM

First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have heard before that a first impression is made within 5 seconds, but I believe it’s faster. Why? Personal experience– I get a feeling about something or a situation within 2 seconds (don’t you?). The science- 20 million billion bits of information move around our brains every second, and it calculates sounds, sights, smells, taste, touch, and thoughts in every moment at the same time (from The Phenomenal Experience). This means we need to up our game and make sure that we control the impressions that we are making.

Dale Carnegie- 4 ways evaluated

Read More

Topics: Communication, First Impressions and Greetings

Manners Matter ~ Always

Jana Love | Apr 10, 2018 1:57:00 PM

Blog GoodManners

I was raised to care deeply about the lessons my parents instilled in me in regards to manners. They were completely inflexible about me saying "please" and "thank you."  It was expected that I would address adults with terms such as "Yes, sir," "Yes, ma'am," and "Mr." and "Mrs."  My mother also taught me how to write a proper thank you note, and to this day, I will still write three paragraphs, just like she taught me. So why do I mention all of this? Where have manners gone?  In the hospitality industry, one would hope manners matter and would get the focus it deserves with people serving people. Yet, still, we are often surprised with the poor manners displayed around us in the service industry.

"Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use." Emily Post

Read More

Topics: First Impressions and Greetings, Respect, Memorable Interactions

TWO-MINUTE TUNE-UP: FIRST IMPRESSION

Jana Love | Jan 16, 2018 9:07:00 AM

Two-MinuteTune-UP First Impression (011618).png

Read More

Topics: First Impressions and Greetings, Communication, Customer Experience

Recovering That Bad First Impression You Just Made

Katie Scheer | Oct 31, 2017 9:31:00 AM

Bad First Impression.pngYou've messed up. That new customer did not catch you at your finest moment, and you are embarrassed. You want to recover. But wait- first impressions are everything, right? It's true that they do have a lasting impression, but you can take swift action to start the recovery process so that you can make a better long-term impression. That way, your first impression is not the last impression.

Read More

Topics: First Impressions and Greetings

A Tale of Two Hotel Experiences

Katie Scheer | May 9, 2017 9:22:00 AM

Hotel Comparison.png

In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

Read More

Topics: Customer Experience, Customer Service, First Impressions and Greetings, Memorable Interactions, Rapport

Would You Buy From You?

Jana Love | Mar 14, 2017 9:04:00 AM

I challenge all of you sales people out there to answer one question ~ honestly. Would you buy from you? Consider all you bring to your sales table, your approach, the words you choose, your voice, your appearance, and mannerisms. Would you get the attention of the perspective buyer, or would they continue their search?

The sales person, in the beginning, is the initial attraction to the product being sold. The importance of this moment in the sales process can't be overlooked or underestimated. If the perspective buyer can't connect with the sales person, they often won't even consider what is being sold. 

Read More

Topics: Sales and Selling, First Impressions and Greetings, Business Skills