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TWO-MINUTE TUNE-UP: FIRST IMPRESSION

Posted by Jana Love

Jan 16, 2018 9:07:00 AM

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Topics: Customer Experience, Communication, First Impressions and Greetings

Recovering That Bad First Impression You Just Made

Posted by Katie Scheer

Oct 31, 2017 9:31:00 AM

Bad First Impression.pngYou've messed up. That new customer did not catch you at your finest moment, and you are embarrassed. You want to recover. But wait- first impressions are everything, right? It's true that they do have a lasting impression, but you can take swift action to start the recovery process so that you can make a better long-term impression. That way, your first impression is not the last impression.

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Topics: First Impressions and Greetings

A Tale of Two Hotel Experiences

Posted by Katie Scheer

May 9, 2017 9:22:00 AM

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In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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Topics: Memorable Interactions, Rapport, Customer Service, Customer Experience, First Impressions and Greetings

Would You Buy From You?

Posted by Jana Love

Mar 14, 2017 9:04:00 AM

I challenge all of you sales people out there to answer one question ~ honestly. Would you buy from you? Consider all you bring to your sales table, your approach, the words you choose, your voice, your appearance, and mannerisms. Would you get the attention of the perspective buyer, or would they continue their search?

The sales person, in the beginning, is the initial attraction to the product being sold. The importance of this moment in the sales process can't be overlooked or underestimated. If the perspective buyer can't connect with the sales person, they often won't even consider what is being sold. 

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Topics: Business Skills, Sales and Selling, First Impressions and Greetings

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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