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A Tale of Two Hotel Experiences

Posted by Katie Scheer

May 9, 2017 9:22:00 AM

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In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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Topics: Memorable Interactions, Rapport, Customer Service, Customer Experience, First Impressions and Greetings

Would You Buy From You?

Posted by Jana Love

Mar 14, 2017 9:04:00 AM

I challenge all of you sales people out there to answer one question ~ honestly. Would you buy from you? Consider all you bring to your sales table, your approach, the words you choose, your voice, your appearance, and mannerisms. Would you get the attention of the perspective buyer, or would they continue their search?

The sales person, in the beginning, is the initial attraction to the product being sold. The importance of this moment in the sales process can't be overlooked or underestimated. If the perspective buyer can't connect with the sales person, they often won't even consider what is being sold. 

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Topics: Business Skills, Sales and Selling, First Impressions and Greetings

No Second Chances with First Impressions

Posted by Katie Scheer

Apr 19, 2016 9:24:00 AM

 

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First impressions are powerful. So powerful, in fact, that in customer service, they have a direct impact on your bottom-line.  This should be an obvious and known fact, but if so, why is it that we still witness so many poor, sloppy, and sometimes embarrassing first impressions from businesses?  Don't let your customers be victims of this.  We have quick tips and helpful information for you and your team so you all be masters of the first impression (which translates to more business and revenue!).

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Topics: Customer Service, First Impressions and Greetings

ProTip: Timing Your Smile

Posted by Michelle Nitchie

Jan 14, 2016 10:00:00 AM

Smile.jpgWe know from the latest neuroscience research that our brains are programmed to "catch" the other person's delight and happiness whenever we see a genuine smile.  So…wait until you've been introduced, then as you shake your new acquaintance's hand and say her name, you smile broadly.  Body-language-savvy alpha leaders know this trick - it's as if you and your name brought a smile to their face.

- Janine Driver, You Say More Than You Think

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Topics: Rapport, Confidence, Communication, First Impressions and Greetings

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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