ProLearning_Blog_Page_Header

ProTip: Leaders Are Part of the Team, Too

Posted by Michelle Nitchie

May 2, 2017 9:04:00 AM

Coach by Example.pngWhat is good leadership?  It starts with leading by example.  Don't expect your staff to do something if you're not doing it yourself.  Absolutely every single thing you ask or require of your staff you must also be willing to do yourself.  This doesn't mean you need to do their jobs, but it does mean you should know how to and you should be willing to pitch in when necessary.  It also means you need to abide by all of the same rules, and you must be consistent.  Many owners try to justify their bad behavior by telling me, "Yeah, but I am the boss."  But all that their employees see is a boss who is lazy and two-faced.  You can't exempt yourself just because you're in charge.

-Tabatha Coffey, Own It!

Read More

Topics: Business Skills, Culture, Honesty and Trust, Leadership and Management

5 Ways to Make Customers Feel Good

Posted by Katie Scheer

Jul 12, 2016 9:07:00 AM

Maya_Angelou_Quote_2.png

The factor that has the highest impact on the impression of a buying experience is how the customer feels they are being treated. Understanding the importance of this is essential for all businesses because it is what is needed in order to build loyalty.  So let's amp up our customer service by making all of our customers feel VALUED and GOOD!  5 easy ways, with supporting tips, to make this happen:

Read More

Topics: Listening, Thanks and Appreciation, Customer Service, Honesty and Trust

10 Targeted Ways To Help Your Customers Fall In Love With Your Business

Posted by Jana Love

May 17, 2016 9:04:00 AM

love.jpgHow do you make your customers fall in love with your business? A crucial part of any business is building and nurturing the relationship. However, today an unhappy customer has a very powerful weapon to voice their opinion- it's called social media and the web. This is why it's even more critical to create memorable experiences so that they can fall in love with your business. 

Focusing on creating excellent and memorable experiences for your customers is a business opportunity everyday. Too many businesses today fall short of this, which gives you the perfect opportunity to court and nab new customers. 

Read More

Topics: Customer Feedback, Honesty and Trust, Expectations, Follow-Up

To Be the Best Leader, You Must Build Trust

Posted by Katie Scheer

Mar 8, 2016 9:34:00 AM

Trust_Quote-_smaller.png

Trust.  Such an important topic because I have been witness to countless situations and experiences where it was lacking.  For example, the time when I made a big purchase from a charismatic vendor who then stopped communicating with me after the check was received.  Or, the time when I was surrounded by leaders making big decisions, but not one of them could walk their fancy talk. In both situations, I lost trust (and respect) for the leaders and their companies, which means that ultimately my relationship with them also soured.  How do you think this translates to their bottom line? 

Read More

Topics: Honesty and Trust, Leadership and Management

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

Subscribe to Email Updates

Follow Us

Recent Posts

ProSolutions_ArchivedArticles.png