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The Insights of Kindergartners: Customer Service

Posted by Jana Love

Dec 20, 2016 9:04:00 AM

Happy holidays to all!  As we ready ourselves for this wonderful time of year, a good laugh or a sweet smile can go a long way.  With that in mind, we have decided that this post on customer service insights from our dear kindergarteners will become an annual tradition as a lift to us all. 

Examining any worldly issue from a child's point of view is refreshing. Their uncomplicated, straightforward perspective is always educational.  So for your entertainment, we asked a group of kindergarteners (5 and 6 years old) questions about customer service and, like the last two years, we received some very honest and insightful answers. 

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Topics: Customer Service Skills, Customer Service, Humor

Reinvent Your Customer Service to Make it Fun

Posted by Katie Scheer

Mar 29, 2016 9:34:00 AM

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Let's make customer service fun. Why?  Because you do better when it's fun, and if you aren't having fun, it's time to evaluate why.  Now the "why" could be for a lot of reasons outside of customer service, but I just want to focus on service.  How exactly do you do better when you are having fun?  Many reasons, but the biggest are that it leaves a lasting impression on your customers so that they want to return for more, and you feel so good doing it that you want to do it more! 

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Topics: Customer Service Skills, Customer Service, Customer Experience, Humor

The Insight of Kindergarteners: Customer Service

Posted by Jana Love

Dec 8, 2015 10:00:00 AM

Back by popular demand this holiday!  For your enjoyment during this wonderful time of the year, we want to give you some additional smiles. Is there anything sweeter than the innocence of a child's view on how the world runs? Their perspective and beliefs on subjects like customer service is so straightforward and simple. Children's thoughts are pure and non-complicated, and this is where the lesson comes in for the adults. 

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Topics: Customer Service Skills, Humor

Humor: A Customer Service & Sales Secret

Posted by Katie Scheer

Aug 11, 2015 10:00:00 AM

GuyLaughingEverything's better when you can smile and laugh. So why not incorporate this cheer and humor into your customer service and sales efforts?  And as Victor Borge said:

"Laughter is the shortest distance between two people." 

We want to connect with our customers, and when we do, there will be so much for you to be happy about, especially your bottom-line.  Additional benefits of adding humor to your customer service and sales conversations:

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Topics: Customer Service, Sales and Selling, Humor

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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