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ProTip: Anticipation is Critical in Service (and Hockey)

Posted by Michelle Nitchie

Jan 19, 2016 9:04:00 AM

Hockey_Pucks.jpgA good hockey player plays where the puck is.  A great hockey player plays where the puck is going to be.

-Wayne Gretzky


The start of a new year is a great time to think about looking ahead.  This usually means making fresh goals, which is certainly something we've talked about in the past.  But it can also mean thinking about the concept of anticipation.  Being proactive.  Seeing the future.  However you care to think about it, it's all about using what you already know to predict what will happen next.  

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Topics: Memorable Interactions, Customer Service Skills, Listening, Exceeding Expectations, Intuition

Going with Your Gut in Business

Posted by Katie Scheer

Jul 8, 2014 10:00:00 AM

RichardBranson"Go with your gut"- we've all heard this advice before, but do we regularly apply it, or do you talk yourself into sorting through all of the facts so you can follow your head?  We all know the battle between determining when to use our head or to let our gut lead the way.  You are stuck between two choices, need to make a decision, or are at cross roads, and you desperately wish you had a crystal ball or psychic intuition to tell you what to do.  Following our instincts so we can make better, smarter decisions, which lets your experience and expertise guide you, can help you to excel the success of your career and business.  Did you know that about 50% of big decisions in businesses end with the gut?

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Topics: Business Skills, Confidence, Intuition, Leadership and Management

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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