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ProTip: Being a Guide Takes You Places

Michelle Nitchie | Jun 26, 2018 9:04:00 AM

ProSolutions - Help Up the Mountain

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Topics: Goals, Training, Teamwork, Innovation, Leadership and Management

ProTip: A Gym Membership for Your Brain

Michelle Nitchie | Oct 17, 2017 9:04:00 AM

Time for Training.png

 

Contrary to what many owners think, good staff want to be well trained.  They crave learning how to do their jobs better and being stimulated by exciting new ideas.

-Tabatha Coffey, Own It!

 

 

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Topics: Training, Job Satisfaction, Leadership and Management, Growth

12 Rules of Being a Successful Manager

Jana Love | Jun 27, 2017 9:04:00 AM

BillMarriottJr12RulesofBeingaSuccessfulManager blog (062717).png

There is so much to learn from those who have proven themselves to be great in their field. So who better to learn from than the great hotelier himself, Bill Marriott. I have enormous respect for this man and the empire that his family built beginning in 1927 with a nine-stool root beer stand that grew into the Hot Shoppes Restaurant chain and evolved into today’s Marriott International hotel company. His success is obvious, but what I love about this company is the attention to important details that are always put forth by a simple, basic, and very actionable message, as you can see above in Mr. Marriott's 12 Rules of Being a Successful Manager. This is how 90 years later Marriott business is more than booming. 

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Topics: Leadership and Management, Self Improvement

ProTip: What's Your Brand Mean?  Ask Your Customers.

Michelle Nitchie | Jun 13, 2017 9:04:00 AM

Brand is What Your Customers Think of You.png

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Topics: Business Skills, Branding, Leadership and Management

ProTip: Leaders Are Part of the Team, Too

Michelle Nitchie | May 2, 2017 9:04:00 AM

Coach by Example.pngWhat is good leadership?  It starts with leading by example.  Don't expect your staff to do something if you're not doing it yourself.  Absolutely every single thing you ask or require of your staff you must also be willing to do yourself.  This doesn't mean you need to do their jobs, but it does mean you should know how to and you should be willing to pitch in when necessary.  It also means you need to abide by all of the same rules, and you must be consistent.  Many owners try to justify their bad behavior by telling me, "Yeah, but I am the boss."  But all that their employees see is a boss who is lazy and two-faced.  You can't exempt yourself just because you're in charge.

-Tabatha Coffey, Own It!

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Topics: Business Skills, Culture, Honesty and Trust, Leadership and Management

ProTip: Are You Trying Too Many Things at Once?

Michelle Nitchie | Apr 11, 2017 9:04:00 AM

Many_Initiatives.jpgThe financial and human resources needed to fulfill the mission of any initiative - be it one that pertains to customer experience or to some other area of the organization - are always in short supply.  Even if they aren't, the problems of time and attention still remain.  For example, just because you have the money to do something doesn't mean you have the time or the organizational "bandwidth" to do it.  Attempting to juggle multiple initiatives - even just a few - significantly affects employees throughout the organization.

- Roy Barnes and Bob Kelleher, Customer Experience for Dummies

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Topics: Business Skills, Goals, Time Management, Leadership and Management, Expectations