Home / About Us / ProLearning Blog

ProLearning Blog

HOW ENGAGED ARE YOUR EMPLOYEES?

Jana Love | Dec 4, 2018 9:06:00 AM

When evaluating an employee’s performance, it is also important to reflect on how they are being treated. The way in which an employee is valued can directly correlate to how they perform on a daily basis. This is especially true with the new generation of employees who view jobs as a means to a lifestyle and not a lifestyle itself. 

Read More

Topics: Loyalty, Leadership and Management, Job Satisfaction

Giving Thanks Isn't Just "Thank You"

Katie Scheer | Nov 20, 2018 9:07:00 AM

Thanksgiving 2018It's an obvious and fitting time of year to discuss "giving thanks." It's certainly a time of reflection as we pause and think of all that we are thankful for, both personally and professionally. In business, the #1 thing we should be thankful for is our customers. It should come as no surprise to you that we are thankful for them, but do they feel appreciated? A simple "thank you" to them has become such a habit and ordinary part of our scripts and emails, so do you really think they pause when they hear or read those words and think, "Wow, they really appreciate me and the business I am giving them"? 9.5 times out of 10, the answer is no. 

Read More

Topics: Thanks and Appreciation, Loyalty, Customer Service, Being Attentive

ProSo Picks #11: Impress & Deliver Quality, Like Gucci

Katie Scheer | Jun 20, 2017 9:15:00 AM

 ProSo_Picks.jpg
Gucci.pngFrom the very first second that you meet a prospective customer, you must have your A-game turned on. Then, every single interaction thereafter should reflect that same level of attention to the service you are giving with the impression that you are making. So how do you get there? It certainly starts with your employees; those who are on your front line and are the faces of your business. Are they happy employees? Well, they need to be. We have effective tips to help get them there if they are not. The quality that your business delivers is what will keep customers knocking on your door and telling others about you. Make your goal to be iconic, like Gucci has been, in your service, delivery, and quality. Read on for some great, quick articles to help you get there.

Read More

Topics: Customer Service, Growth, Loyalty, Customer Service Skills

Two-Minute Tune-Up: Don't Keep Your Customer Guessing What's Next

Jana Love | Jun 6, 2017 9:04:00 AM

Two-Minute Tune-Up (060617).png 

Read More

Topics: Customer Lifecycle, Being Attentive, Loyalty

ProSo Picks #10: Handling Customer Demands That Can't Be Met & Personalized Service

Katie Scheer | Apr 18, 2017 9:20:00 AM

 ProSo_Picks.jpg

We want our customers to love us. We want them to enjoy doing business with us, and we want to enjoy having them as our customers. But sometimes we run into customers challenges, and when we do, we need to know how to handle them. How do we properly assist and communicate with a customer who has demands we can't meet? And will we still maintain that great relationship with them afterwards? When we don't have these challenges, what is expected of us and our service to them on a normal basis? Every single day we need to knock the socks off our customers so they tell our positive customer service stories, like many do about Nordstrom and Zappos. Included today are a couple of articles that will inspire you.

Read More

Topics: Customer Service, Growth, Loyalty, Customer Service Skills

ProSo Picks #9: We care about customer service and will deliver our best!

Katie Scheer | Mar 7, 2017 9:24:00 AM

 ProSo_Picks.jpg

We have some really good ones for you in this edition; personally, I think some of the best since the information and what you glean from it is easy to understand, to learn from, and to incorporate into your businesses. Not to mention, two of the articles just so happen to come from Forbes, which unless you have lived under a rock, you know that they provide some of the most credible and respected articles. So dive in, roll up your sleeves, take some notes, and make some changes! That way, you can kick some butt at customer service.

Read More

Topics: Customer Service, Growth, Loyalty, Customer Service Skills

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

Subscribe to Blog Updates

Recent Posts