When evaluating an employee’s performance, it is also important to reflect on how they are being treated. The way in which an employee is valued can directly correlate to how they perform on a daily basis. This is especially true with the new generation of employees who view jobs as a means to a lifestyle and not a lifestyle itself.
Topics: Job Satisfaction, Leadership and Management, Loyalty
From the very first second that you meet a prospective customer, you must have your A-game turned on. Then, every single interaction thereafter should reflect that same level of attention to the service you are giving with the impression that you are making. So how do you get there? It certainly starts with your employees; those who are on your front line and are the faces of your business. Are they happy employees? Well, they need to be. We have effective tips to help get them there if they are not. The quality that your business delivers is what will keep customers knocking on your door and telling others about you. Make your goal to be iconic, like Gucci has been, in your service, delivery, and quality. Read on for some great, quick articles to help you get there.
Topics: Customer Service Skills, Customer Service, Growth, Loyalty
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Topics: Being Attentive, Customer Lifecycle, Loyalty
Topics: Customer Service Skills, Customer Service, Growth, Loyalty
Topics: Customer Service Skills, Customer Service, Growth, Loyalty
