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12 Rules of Being a Successful Manager

Posted by Jana Love

Jun 27, 2017 9:04:00 AM

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There is so much to learn from those who have proven themselves to be great in their field. So who better to learn from than the great hotelier himself, Bill Marriott. I have enormous respect for this man and the empire that his family built beginning in 1927 with a nine-stool root beer stand that grew into the Hot Shoppes Restaurant chain and evolved into today’s Marriott International hotel company. His success is obvious, but what I love about this company is the attention to important details that are always put forth by a simple, basic, and very actionable message, as you can see above in Mr. Marriott's 12 Rules of Being a Successful Manager. This is how 90 years later Marriott business is more than booming. 

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Topics: Leadership and Management, Self Improvement

ProTip: Uncover Happiness, Large and Small

Posted by Michelle Nitchie

May 23, 2017 9:04:00 AM

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Topics: Goals, Managing Stress, Job Satisfaction, Self Improvement, Growth

ProTip: Building a Fence Can Make You Less Stressed

Posted by Michelle Nitchie

Mar 21, 2017 9:04:00 AM

Clear Boundaries.pngThink about the last three times you became upset about something in your personal life.  It's almost a certainty that at least one of those situations was caused by the fact that your limits were crossed.  You probably didn't articulate those limits in advance.  For example, your neighbor comes over unannounced to chat.  You have only a few minutes to spare, but you fail to tell your visitor.  Out of kindness, you listen while your blood pressure rises as the neighbor talks for an hour.  

-Michael C. Donaldson, Negotiating for Dummies

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Topics: Managing Stress, Communication, Demonstrating Consideration, Difficult Situations, Self Improvement

ProTip: Bad Attitudes Are Contagious, but You Can Be Immune

Posted by Michelle Nitchie

Feb 7, 2017 9:04:00 AM

Angry Cat.jpgAgain, bad attitudes are contagious.  If the people closest to us, including family, friends, and coworkers, have negative attitudes, you may "catch" one as well.

Just remember, you don't have to get upset if someone is trying to make you upset.  You can choose to stay happy and upbeat.  I like to think of this as wearing a bulletproof vest.  People can fire negativity at me all they want.  But if you remember that it is their issue, not yours, it should bounce right off you.

- Tabatha Coffey, Own It!

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Topics: Managing Stress, Self Improvement, Customer Complaints

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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