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Michelle Nitchie

Recent Posts

ProTip: Keeping Taking Things Away from Your Customers

Posted by Michelle Nitchie

Aug 22, 2017 9:04:00 AM

Nothing Left to Take Away.jpg

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Topics: Customer Experience, Innovation, Demonstrating Consideration, Decision Making

ProTip: Sticking Your Foot in the Door (Carefully)

Posted by Michelle Nitchie

Aug 1, 2017 9:04:00 AM

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"If you accept this price, I'll have a lot more work for you in the future."  Agree to this deal only if the following points are true:

  • You get the commitment to future business in writing. 
  • You know exactly how much future business there will be and exactly how much of it will come your way.  
  • You can afford to do the work or provide the goods at the lower rate.

Michael C. Donaldson, Negotiating for Dummies

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Topics: Business Skills, Negotiation, Decision Making

ProTip: Fixing a Communication Breakdown

Posted by Michelle Nitchie

Jul 11, 2017 9:04:00 AM

Failed Communication.pngOne of the most effective approaches is to take full responsibility for the lack of communication.  After all, it may well be that your question was unclear.  Why not give the other person the benefit of the doubt?  You might confess you don't remember whether she gave you the information you needed...or acknowledge that you may not have grasped her explanation.  Unless the person is being evasive, she'll be glad to comply.

- Jo-Ellan Dimitrius, Ph.D., and Wendy Patrick Mazzarella, Reading People

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Topics: Problem Resolution, Teamwork, Communication, Etiquette, Difficult Situations

ProTip: What's Your Brand Mean?  Ask Your Customers.

Posted by Michelle Nitchie

Jun 13, 2017 9:04:00 AM

Brand is What Your Customers Think of You.png

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Topics: Business Skills, Branding, Leadership and Management

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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