It is a very competitive and fast paced consumer world. For your business to thrive, you must take the time to learn (and know) your product, competition, market trends, economic factors, and current events. Customer relationships have to be built, AND accounts must be qualified.
How can you qualify and build customer relationships? First, inquiring about the customer’s key needs and objectives are questions that must be asked during the sales process. Then, by understanding the needs of the customer, your sales process and pitch can be custom designed to match his/her key needs. What's better? Your customer will know that his/her needs are being met when you take the time to uncover his/her wants. This will lead to loyalty and ongoing sales, which also results in a strong relationship.
From someone that spent 19 years as Arnold Palmer's neighbor from October to April each year, his passing hit me hard. Most of us know him as the "King of Golf," which is very true, but, with or without the golf status, there is no denying the impact that he had on the very young, to the very old, and across many industries. His statistics in golf are indisputable, and the respect and admiration he commanded as a human being are nothing short of extraordinary. Pete Jansons wrote an article in the HiringSite blog powered by CareerBuilders called, 5 Small Business Leadership Lessons from Arnold Palmer, and it got my attention. Why? ProSolutions is almost 28 years old, and remains a small business. Any lesson from the "King" is more than worth my time.
Clarity is the most important concept in personal productivity. The number one reason why some people get more work done faster is because they are absolutely clear about their goals and objectives and they don't deviate from them.
-Brian Tracy, Eat that Frog!
We know from the latest neuroscience research that our brains are programmed to "catch" the other person's delight and happiness whenever we see a genuine smile. So…wait until you've been introduced, then as you shake your new acquaintance's hand and say her name, you smile broadly. Body-language-savvy alpha leaders know this trick - it's as if you and your name brought a smile to their face.
- Janine Driver, You Say More Than You Think
Maintain good posture. Standing straight also sends the message that you are confident. Get in the habit of holding your head comfortably high, but keep it in a relaxed position. When you hold your head comfortably high, your body will naturally have good posture. Try this posture exercise: pretend you have a string attached to the top of your head. Imagine the string is being pulled straight up until you are standing tall and holding your head in a comfortable position. When you find yourself slumping, do the string exercise.
-Renee Evenson, Customer Service Training 101