The economy is strong, customer preferences are expanding, and technological advances are moving at a fast pace. So what does that mean for the hospitality industry, more specifically hotel strategists and leaders? If hotels want to be major, thriving players, they better recognize what is happening in the hotel marketplace and try to keep pace with the trends, or better yet, be trend setters.

Technology has taken customer service to a new level over the years. Apps are where it’s at! They can make guest reservations, checking in to a flight, or learning what the wait time is for your favorite restaurant, just to mention a few, as easy as a few clicks on a phone or tablet. These technology features streamline processes for your guests and for your workers, which are both beneficial if conducted appropriately. 

Taking advantage of technology can propel your business, so here are some helpful tips and tricks when utilizing an app for your guests: