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ProTip: Truly Listen to Your Customers

Michelle Nitchie | Jul 1, 2020 7:36:17 AM

Tips (070120)

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Topics: Listening, Communication, Discovery and Questioning Skills

Take Your Customer Conversations Further

Katie Scheer | May 21, 2019 9:33:00 AM

Along the Extra Mile

Mastering customer service requires you to first master customer conversations. Why? Conversation is the foundation of the customer experience. Each time you communicate with your customers you are paving the road that defines the future of your relationship with them. Your goal is to travel a long road with them, so you need to ask yourself if your conversations are building trust, moving you closer to more sales, effective with resolving questions/concerns, and more.

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Topics: Listening, Customer Service, Customer Experience, Communication

THE ART OF LISTENING & COMMUNICATING

Jana Love | Dec 18, 2018 9:08:00 AM

meditation-567593_1920

In the workforce, one of the most important things we need to be constantly working on is bettering our communication. This entails both listening and making sure that you are being correctly heard. A company cannot run without streamlined communication as it’s the foundation of success. Whether you are in a management role, or you are an employee, it is important to hone in on your communication and listening skills.  

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Topics: Being Attentive, Listening, Communication

THE SALES PROCESS: Step Three GAINING COMMITMENT

Jana Love | Oct 23, 2018 9:04:00 AM

StepThree Gaining Committment (102318) 

As we wrap up the third step in the Sales Process Series, your number one goal in sales is to gain commitment from the customer. However, The Sales Board wrote a blog on the research they found stating that, "...salespeople need dramatic improvement in achieving Sales Objectives and Gaining Commitment at each milestone of the sale." Their statistics show that 62% of salespeople fail to ask for commitment. That is a lot of potential sales heading out your door. 

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Topics: Being Attentive, Listening, Gaining Commitment

ProTip: Keep Your Eyes, Ears, and Mind Open

Michelle Nitchie | Aug 28, 2018 9:04:00 AM

ProSolutions - Mind Like an Umbrella

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Topics: Being Attentive, Listening, Innovation, Self Improvement, Growth

Round 4: Your Customer Service Questions Answered

Katie Scheer | Jul 31, 2018 9:25:00 AM


Your customer service questions answered 

Are you ready for the 4th in this series?  Here we are covering topics of customer service efficiency, accessibility, and gaining feedback. All are imperative to your success since your customers' perspective is your business' reality. Our goal is to help ensure that your reality is one of big success, so away we go with answering your questions...

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Topics: Customer Service Skills, Listening, Customer Service, Email

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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