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What Four Things Impact First Impressions?

Katie Scheer | Sep 18, 2018 9:33:00 AM

First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have heard before that a first impression is made within 5 seconds, but I believe it’s faster. Why? Personal experience– I get a feeling about something or a situation within 2 seconds (don’t you?). The science- 20 million billion bits of information move around our brains every second, and it calculates sounds, sights, smells, taste, touch, and thoughts in every moment at the same time (from The Phenomenal Experience). This means we need to up our game and make sure that we control the impressions that we are making.

Dale Carnegie- 4 ways evaluated

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Topics: Communication, First Impressions and Greetings

THE SALES PROCESS: Step One THE OPENING

Jana Love | Sep 11, 2018 9:08:00 AM

 

StepOneOpening (091118)

Let's get knee deep into the fundamentals of the Sales Process. This new blog series will take the components of the sales process a little deeper; each component gives structure to the sales process. The sales process, in the basic form, is: The Opening, Advancing the Call, and Gaining their Commitment. So let's get started...

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Topics: Rapport, Communication, Sales and Selling

ProTip: Keep Your Eyes, Ears, and Mind Open

Michelle Nitchie | Aug 28, 2018 9:04:00 AM

ProSolutions - Mind Like an Umbrella

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Topics: Being Attentive, Listening, Innovation, Self Improvement, Growth

5 Customer Service & Sales Steps to Success

Katie Scheer | Aug 21, 2018 9:26:00 AM

Proof is in the putting!You only get out of it what you put into it. So how much effort are you putting into making sure that your customer service and sales practices are top notch? Do you have training and quality assurance measures in place?  If not, you might be losing out on untapped revenue.  Never fear- we have some delicious ideas for your "pudding" so you will know what to do to make sure that you are putting in what it takes to make a difference (difference= more revenue!).  

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Topics: Customer Service Skills, Customer Service, Quality Assurance, Customer Experience, Sales and Selling

15 Customer Service Mistakes

Jana Love | Aug 14, 2018 9:14:00 AM

It's no wonder that I own a company that evaluates service performance as one of our main jobs. Service delivery has always held my interest. I am simply unable to have a service encounter without completing my mental check list of, "Did right, and/or did wrong" evaluation. Here is a great quote by Bill Gates that all businesses should have their eye on and thrive on: 

BillGatesQuote

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Topics: Customer Service Skills, Being Attentive, Exceeding Expectations, Customer Experience

ProTip: Speed or Distance?

Michelle Nitchie | Aug 7, 2018 9:04:00 AM

ProSolutions - Together Run Far

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Topics: Teamwork, Culture, Growth