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15 Customer Service Mistakes

Jana Love | Aug 14, 2018 9:14:00 AM

It's no wonder that I own a company that evaluates service performance as one of our main jobs. Service delivery has always held my interest. I am simply unable to have a service encounter without completing my mental check list of, "Did right, and/or did wrong" evaluation. Here is a great quote by Bill Gates that all businesses should have their eye on and thrive on: 

BillGatesQuote

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Topics: Customer Service Skills, Being Attentive, Exceeding Expectations, Customer Experience

ProTip: Speed or Distance?

Michelle Nitchie | Aug 7, 2018 9:04:00 AM

ProSolutions - Together Run Far

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Topics: Teamwork, Culture, Growth

Round 4: Your Customer Service Questions Answered

Katie Scheer | Jul 31, 2018 9:25:00 AM


Your customer service questions answered 

Are you ready for the 4th in this series?  Here we are covering topics of customer service efficiency, accessibility, and gaining feedback. All are imperative to your success since your customers' perspective is your business' reality. Our goal is to help ensure that your reality is one of big success, so away we go with answering your questions...

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Topics: Customer Service Skills, Listening, Customer Service, Email

Two-Minute Tune-Up: Answer the Question

Jana Love | Jul 24, 2018 9:04:00 AM

TwoMinuteTuneUp (072418)

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Topics: Memorable Interactions, Being Attentive, Communication, Follow-Up

ProTip: Invent the Future

Michelle Nitchie | Jul 17, 2018 9:04:00 AM

ProSolutions - Invent the Future

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Topics: Goals, Innovation, Empowerment, Growth

You Get Your Evaluation Report From Us, Now What?

Katie Scheer | Jul 10, 2018 9:22:00 AM

Shop Report - How to Improve Graphic 

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Topics: Training, Quality Assurance, Self Improvement