Mar 13, 2018 9:04:00 AM
Mar 6, 2018 9:12:00 AM
Hotels- this one's for you! In 2017, we asked >2,500 hotels what they are doing to "go green." So we have good info for you...
Feb 27, 2018 9:03:00 AM
I returned recently from a cruise where so many mistakes were made, I decided to revisit this topic. Mistakes are to be expected, I get that, but knowing how to recover an angry or frustrated customer into a loyal customer is a learned art. A Customer Focused Attitude is critical for successful service recovery. Employees need to be trained to anticipate and identify potential problems, as well as have the experience to make decisions and to deliver skillful solutions to customer problems.