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Round 3: Your Customer Service Questions Answered

Katie Scheer | Jun 19, 2018 9:24:00 AM

Your customer service questions answered 

Here we go again!  Thrilled to bring you the third in this popular series. This time we are focusing just on customer service communication. Why? Good communication is the foundation for all good customer service. It's that simple. By the way, no worries if you missed reading the first two because we have links to them below.  

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Topics: Customer Service Skills, Listening, Customer Service, Email

Sleek, Fresh, and Improved = ProSolutions

Jana Love | Jun 12, 2018 9:12:00 AM

Firework rebrand

Hey, check out what’s “new” with ProSolutions!  Over the course of 2 years (much longer than we thought), we have been working on a re-brand. This is the second re-branding experience that we have taken ourselves through in our “almost” 30-year run. These experiences give you permission, and require you, to explore the “what if’s.” What if we told our story in a different way, what if we brought in fresh new colors into our look, what if we changed our logo, what it we simplified, what if…. 

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Topics: Branding, Passion, Growth

ProTip: Get Out on the Water

Michelle Nitchie | Jun 5, 2018 9:04:00 AM

ProSolutions - Cross the Sea

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Topics: Innovation, Inspiration, Self Improvement, Growth, Procrastination

Round 2: Your Customer Service Questions Answered

Katie Scheer | May 29, 2018 11:04:00 AM

Your customer service questions answered 

Time to roll up our sleeves again and to give you the answers you are craving! Below is the second in this series ("Round 2") of answering some of your questions. And don't be shy, share these tips and feedback with others. Your customers will be happier, and your bottom line will then thank you.

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Topics: Customer Service Skills, Listening, Customer Service, Email

Say This, Not That: Respect Your Customer

Jana Love | May 22, 2018 9:06:00 AM

SayThisNotThat (052218)

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Topics: Customer Feedback, Communication, Demonstrating Consideration

Round 1: Your Customer Service Questions Answered

Katie Scheer | May 8, 2018 9:37:00 AM

Your customer service questions answered 

Here's the deal- there are rules and standards that you should follow in customer service, and we are your experts that can tell you what is best to do. Below is the first in this series ("Round 1") of answering some of your questions. Share with your teams and make sure everyone is on the same page. As you know, seamless consistency is imperative to achieve customer service success.

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Topics: Customer Service Skills, Listening, Customer Service, Email