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3 Important "You Rules" in Customer Service

Posted by Jana Love

Nov 14, 2017 9:06:00 AM

Want to know the biggest secret about great Customer Service? When it comes to delivering the best customer service experience, there are many books you can read, many training courses you can take, and many companies who have opinions on how to do this correctly, and all of these are really good resources. However, I want to focus on the most important resource...you. It has to be all about you, to work the best. 

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Topics: Customer Service Skills, Being Attentive, Communication

ProTip: The Most Wonderful, Distracting Time of Year

Posted by Michelle Nitchie

Nov 7, 2017 9:04:00 AM

Winning Teams.pngAll winning teams are goal oriented.  Teams like these win consistently because everyone connected with them concentrates on specific objectives.  They go about their business with blinders on; nothing will distract them from achieving their aims.

-Alexander Graham Bell

 

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Topics: Business Skills, Goals, Job Satisfaction, Self Improvement

Recovering That Bad First Impression You Just Made

Posted by Katie Scheer

Oct 31, 2017 9:31:00 AM

Bad First Impression.pngYou've messed up. That new customer did not catch you at your finest moment, and you are embarrassed. You want to recover. But wait- first impressions are everything, right? It's true that they do have a lasting impression, but you can take swift action to start the recovery process so that you can make a better long-term impression. That way, your first impression is not the last impression.

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Topics: First Impressions and Greetings

Do This, Not That: Optimistic Attitude

Posted by Jana Love

Oct 24, 2017 9:06:00 AM

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Topics: Rapport, Being Attentive, Communication

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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