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ProTip: Show Empathy & Compassion

Michelle Nitchie | Aug 17, 2020 9:13:53 AM

Tips (081720)

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Topics: Business Skills, Communication, Generosity

ProTip: Truly Listen to Your Customers

Michelle Nitchie | Jul 1, 2020 7:36:17 AM

Tips (070120)

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Topics: Listening, Communication, Discovery and Questioning Skills

ProTip: Proactively Highlight Your Health & Safety Measures

Michelle Nitchie | Jun 1, 2020 11:24:37 AM

Tips (060120)

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Topics: Communication, Honesty and Trust

No, Maybe Don't Wear PJs Every Day

Michelle Nitchie | Mar 24, 2020 11:32:00 AM

While we are all facing a wide variety of challenges right now, one that many people have in common is working at home for an extended period for the first time.  We certainly understand, as ProSolutions has been a work-from-home (WFH) company for more than 30 years, and we have all gone through that transition process ourselves.

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Topics: Business Skills, Communication, Difficult Situations, Productivity

ProTip: A Few Simple Words

Michelle Nitchie | Mar 10, 2020 9:04:00 AM

ProSolutions - Express Gratitude

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Topics: Memorable Interactions, Thanks and Appreciation, Communication, Demonstrating Consideration

Training Doesn't Have To Be Long: 4 Quick Tips

Jana Love | Jul 9, 2019 10:06:00 AM

When you think of training, do you only think of it with a capital "T"? You are not alone, many of our customers come to us with the same thoughts, thinking that the only effective training is the formal, longer training class. We like to educate our customers that training can be so effective in small quick hits. For example, we find that our mystery shop's evaluations are perfect to use for swift training, not only for the manager/agent that was mystery shopped, but your entire team can learn from this exercise. For example, managers can take one or two points from a shop evaluation and use those topics to train the team. Managers can generically talk about the points that were made during the shop call and use our suggestions to train the team on how best to handle those points on future customer calls or situations.

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Topics: Problem Resolution, Communication, Difficult Situations

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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