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No, Maybe Don't Wear PJs Every Day

Michelle Nitchie | Mar 24, 2020 11:32:00 AM

While we are all facing a wide variety of challenges right now, one that many people have in common is working at home for an extended period for the first time.  We certainly understand, as ProSolutions has been a work-from-home (WFH) company for more than 30 years, and we have all gone through that transition process ourselves.

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Topics: Business Skills, Communication, Difficult Situations, Productivity

ProTip: A Few Simple Words

Michelle Nitchie | Mar 10, 2020 9:04:00 AM

ProSolutions - Express Gratitude

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Topics: Memorable Interactions, Thanks and Appreciation, Communication, Demonstrating Consideration

Training Doesn't Have To Be Long: 4 Quick Tips

Jana Love | Jul 9, 2019 10:06:00 AM

When you think of training, do you only think of it with a capital "T"? You are not alone, many of our customers come to us with the same thoughts, thinking that the only effective training is the formal, longer training class. We like to educate our customers that training can be so effective in small quick hits. For example, we find that our mystery shop's evaluations are perfect to use for swift training, not only for the manager/agent that was mystery shopped, but your entire team can learn from this exercise. For example, managers can take one or two points from a shop evaluation and use those topics to train the team. Managers can generically talk about the points that were made during the shop call and use our suggestions to train the team on how best to handle those points on future customer calls or situations.

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Topics: Problem Resolution, Communication, Difficult Situations

Take Your Customer Conversations Further

Katie Scheer | May 21, 2019 9:33:00 AM

Along the Extra Mile

Mastering customer service requires you to first master customer conversations. Why? Conversation is the foundation of the customer experience. Each time you communicate with your customers you are paving the road that defines the future of your relationship with them. Your goal is to travel a long road with them, so you need to ask yourself if your conversations are building trust, moving you closer to more sales, effective with resolving questions/concerns, and more.

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Topics: Listening, Customer Service, Customer Experience, Communication

Let's Get Productive

Natalie Green | May 14, 2019 1:14:00 PM

chessGameEfficiency and productivity are a culmination of many things, including time management, streamlining processes, communicating, prioritizing, and organizing, that all come together just to get THE THING done.  Now THE THING is anything really, from a multi-faceted project you’ve been working on for 6 months, to the mountain of laundry that’s been piling up in the corner for far too long.  It doesn’t matter what THE THING is, what matters is how you’re going to conquer it.

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Topics: Time Management, Communication, Productivity

Better Communication = Greater Customer Experiences

Katie Scheer | Feb 5, 2019 9:14:00 AM

CommunicationCommunication is a prime factor in shaping the overall customer experience. How and when you communicate, by which mode, and with what tone are of utmost importance to get right. Each customer has unique needs and preferences. Are you taking this into account when you are communicating? Here are tips for you on this and some communication standards for you to consider...

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Topics: Customer Experience, Communication

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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