While we are all facing a wide variety of challenges right now, one that many people have in common is working at home for an extended period for the first time. We certainly understand, as ProSolutions has been a work-from-home (WFH) company for more than 30 years, and we have all gone through that transition process ourselves.
Customers come in all shapes and sizes. And some just like to complain. Constantly. And that is very frustrating, stressful, and frankly annoying. One customer can disrupt your company's entire day by making an unrealistic demand, and your team can be sent into a tailspin trying to figure out how to satisfy this ridiculous request and to make this customer happy. Or, how about the customer that calls and asks for a solution, but has no suggestions for how and what should be implemented? All of these details are then left up to you and your team, which can lead to uncertainty and a bit of insecurity since all of you might think you understand what is best, but you have nothing to guide you on how close to the mark you will be. None of these scenarios are fun, so for the betterment of our business and employees, we have to learn how to navigate through each type of customer relationship and the unique characteristics included with them. That way, we can care for each customer in a better manner, which will improve their overall satisfaction and increase the morale of your team.