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ProTip: A Simple Gesture

Michelle Nitchie | May 12, 2020 9:15:00 AM

ProSolutions - A Simple Act of Caring

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Topics: Difficult Situations, Loyalty, Generosity

ProTip: From the Worst, We Grow

Michelle Nitchie | Mar 31, 2020 9:04:00 AM

ProSolutions - From the Worst, We Grow

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Topics: Innovation, Difficult Situations, Self Improvement, Growth

No, Maybe Don't Wear PJs Every Day

Michelle Nitchie | Mar 24, 2020 11:32:00 AM

While we are all facing a wide variety of challenges right now, one that many people have in common is working at home for an extended period for the first time.  We certainly understand, as ProSolutions has been a work-from-home (WFH) company for more than 30 years, and we have all gone through that transition process ourselves.

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Topics: Business Skills, Communication, Difficult Situations, Productivity

15 Difficult Customer Types & How To Deal With Them

Katie Scheer | Aug 20, 2019 9:33:00 AM

Unhappy Restaurant CustomerCustomers come in all shapes and sizes.  And some just like to complain.  Constantly.  And that is very frustrating, stressful, and frankly annoying.  One customer can disrupt your company's entire day by making an unrealistic demand, and your team can be sent into a tailspin trying to figure out how to satisfy this ridiculous request and to make this customer happy.  Or, how about the customer that calls and asks for a solution, but has no suggestions for how and what should be implemented?  All of these details are then left up to you and your team, which can lead to uncertainty and a bit of insecurity since all of you might think you understand what is best, but you have nothing to guide you on how close to the mark you will be.  None of these scenarios are fun, so for the betterment of our business and employees, we have to learn how to navigate through each type of customer relationship and the unique characteristics included with them.  That way, we can care for each customer in a better manner, which will improve their overall satisfaction and increase the morale of your team.

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Topics: Customer Service, Training, Problem Resolution, Difficult Situations

Training Doesn't Have To Be Long: 4 Quick Tips

Jana Love | Jul 9, 2019 10:06:00 AM

When you think of training, do you only think of it with a capital "T"? You are not alone, many of our customers come to us with the same thoughts, thinking that the only effective training is the formal, longer training class. We like to educate our customers that training can be so effective in small quick hits. For example, we find that our mystery shop's evaluations are perfect to use for swift training, not only for the manager/agent that was mystery shopped, but your entire team can learn from this exercise. For example, managers can take one or two points from a shop evaluation and use those topics to train the team. Managers can generically talk about the points that were made during the shop call and use our suggestions to train the team on how best to handle those points on future customer calls or situations.

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Topics: Problem Resolution, Communication, Difficult Situations

Do This, Not That: Take Responsibility

Jana Love | Jun 4, 2019 9:36:00 AM

DoThisNotThat (060419)


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Topics: Problem Resolution, Difficult Situations, Take Responsibility

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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