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ProTip: Laughter Is Good Medicine

Michelle Nitchie | Oct 25, 2021 9:05:00 AM


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Topics: Confidence, Communication, Humor, Positivity

ProTip: It's Summertime!

Michelle Nitchie | Jul 21, 2021 9:11:00 AM


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Topics: Memorable Interactions, Passion, Inspiration, Humor


Jana Love | Dec 11, 2018 9:04:00 AM

From the mouths of babes... For the last 5 years we have provided you with this segment during the holidays, and each year those darling 5 to 6 year old children give us, the Professional Customer Service people, a fun moment of pause. Their insights on the service industry are light, uncomplicated, and usually spot on. So, sit back and enjoy the innocent perspective of what a kindergartener thinks of customer service:

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Topics: Customer Service Skills, Customer Service, Humor

The Insights of Kindergartners: Customer Service

Jana Love | Dec 20, 2016 9:04:00 AM

Happy holidays to all!  As we ready ourselves for this wonderful time of year, a good laugh or a sweet smile can go a long way.  With that in mind, we have decided that this post on customer service insights from our dear kindergarteners will become an annual tradition as a lift to us all. 

Examining any worldly issue from a child's point of view is refreshing. Their uncomplicated, straightforward perspective is always educational.  So for your entertainment, we asked a group of kindergarteners (5 and 6 years old) questions about customer service and, like the last two years, we received some very honest and insightful answers. 

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Topics: Customer Service Skills, Customer Service, Humor

Reinvent Your Customer Service to Make it Fun

Katie Scheer | Mar 29, 2016 9:34:00 AM


Let's make customer service fun. Why?  Because you do better when it's fun, and if you aren't having fun, it's time to evaluate why.  Now the "why" could be for a lot of reasons outside of customer service, but I just want to focus on service.  How exactly do you do better when you are having fun?  Many reasons, but the biggest are that it leaves a lasting impression on your customers so that they want to return for more, and you feel so good doing it that you want to do it more! 

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Topics: Customer Service Skills, Customer Service, Customer Experience, Humor

The Insight of Kindergarteners: Customer Service

Jana Love | Dec 8, 2015 10:00:00 AM

Back by popular demand this holiday!  For your enjoyment during this wonderful time of the year, we want to give you some additional smiles. Is there anything sweeter than the innocence of a child's view on how the world runs? Their perspective and beliefs on subjects like customer service is so straightforward and simple. Children's thoughts are pure and non-complicated, and this is where the lesson comes in for the adults. 

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Topics: Customer Service Skills, Humor

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