Topics: Memorable Interactions, Exceeding Expectations, Customer Service, Problem Resolution, Communication, Sales and Selling, Expectations, Qualifying, Gaining Commitment, closing a sale
Topics: Customer Service Skills, Being Attentive, Business Skills, Sales and Selling, Honesty and Trust, Loyalty, Gaining Commitment
As we wrap up the third step in the Sales Process Series, your number one goal in sales is to gain commitment from the customer. However, The Sales Board wrote a blog on the research they found stating that, "...salespeople need dramatic improvement in achieving Sales Objectives and Gaining Commitment at each milestone of the sale." Their statistics show that 62% of salespeople fail to ask for commitment. That is a lot of potential sales heading out your door.
Topics: Being Attentive, Listening, Gaining Commitment