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Topics: Memorable Interactions, Exceeding Expectations, Customer Service, Problem Resolution, Communication, Sales and Selling, Expectations, Qualifying, Gaining Commitment, closing a sale
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Topics: Customer Service Skills, Being Attentive, Business Skills, Sales and Selling, Honesty and Trust, Loyalty, Gaining Commitment
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As we wrap up the third step in the Sales Process Series, your number one goal in sales is to gain commitment from the customer. However, The Sales Board wrote a blog on the research they found stating that, "...salespeople need dramatic improvement in achieving Sales Objectives and Gaining Commitment at each milestone of the sale." Their statistics show that 62% of salespeople fail to ask for commitment. That is a lot of potential sales heading out your door.
Topics: Being Attentive, Listening, Gaining Commitment