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ProTip: Be Different

Michelle Nitchie | Aug 3, 2020 8:04:45 AM

Tips (080320)

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Topics: Customer Experience, Sales and Selling, Loyalty

ProTip: Earn Loyalty

Michelle Nitchie | Jul 27, 2020 10:16:17 AM

Tips (072720)

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Topics: Customer Service, Demonstrating Consideration, Loyalty

ProTip: A Simple Gesture

Michelle Nitchie | May 12, 2020 9:15:00 AM

ProSolutions - A Simple Act of Caring

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Topics: Difficult Situations, Loyalty, Generosity

Loyalty to Promote Business

Ruby Cruz | Sep 17, 2019 9:02:00 AM

Rubys Blog Pic

Today, we are going to focus on why you, the consumer, should join rewards loyalty programs and why you, perhaps employed within the hospitality industry, should be capitalizing on the benefits that can be gained from them. Lots of trends happen in the hotel business and one of the latest is an emphasis on Loyalty / Rewards Programs. Rewards programs are easy to sign up for and are free, so why not? Just for signing up you get on their email mailing list so you can see all the deals that each hotel offers. Even if you do not exercise the “deal” it’s great to see what is out there and being offered. 

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Topics: Decision Making, Loyalty

HOW ENGAGED ARE YOUR EMPLOYEES?

Jana Love | Dec 4, 2018 9:06:00 AM

When evaluating an employee’s performance, it is also important to reflect on how they are being treated. The way in which an employee is valued can directly correlate to how they perform on a daily basis. This is especially true with the new generation of employees who view jobs as a means to a lifestyle and not a lifestyle itself. 

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Topics: Job Satisfaction, Leadership and Management, Loyalty

Giving Thanks Isn't Just "Thank You"

Katie Scheer | Nov 20, 2018 9:07:00 AM

Thanksgiving 2018It's an obvious and fitting time of year to discuss "giving thanks." It's certainly a time of reflection as we pause and think of all that we are thankful for, both personally and professionally. In business, the #1 thing we should be thankful for is our customers. It should come as no surprise to you that we are thankful for them, but do they feel appreciated? A simple "thank you" to them has become such a habit and ordinary part of our scripts and emails, so do you really think they pause when they hear or read those words and think, "Wow, they really appreciate me and the business I am giving them"? 9.5 times out of 10, the answer is no. 

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Topics: Being Attentive, Thanks and Appreciation, Customer Service, Loyalty

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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