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Giving Thanks Isn't Just "Thank You"

Katie Scheer | Nov 20, 2018 9:07:00 AM

Thanksgiving 2018It's an obvious and fitting time of year to discuss "giving thanks." It's certainly a time of reflection as we pause and think of all that we are thankful for, both personally and professionally. In business, the #1 thing we should be thankful for is our customers. It should come as no surprise to you that we are thankful for them, but do they feel appreciated? A simple "thank you" to them has become such a habit and ordinary part of our scripts and emails, so do you really think they pause when they hear or read those words and think, "Wow, they really appreciate me and the business I am giving them"? 9.5 times out of 10, the answer is no. 

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Topics: Thanks and Appreciation, Loyalty, Customer Service, Being Attentive

THE SALES PROCESS: Step Three GAINING COMMITMENT

Jana Love | Oct 23, 2018 9:04:00 AM

StepThree Gaining Committment (102318) 

As we wrap up the third step in the Sales Process Series, your number one goal in sales is to gain commitment from the customer. However, The Sales Board wrote a blog on the research they found stating that, "...salespeople need dramatic improvement in achieving Sales Objectives and Gaining Commitment at each milestone of the sale." Their statistics show that 62% of salespeople fail to ask for commitment. That is a lot of potential sales heading out your door. 

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Topics: Gaining Commitment, Being Attentive, Listening

ProTip: Keep Your Eyes, Ears, and Mind Open

Michelle Nitchie | Aug 28, 2018 9:04:00 AM

ProSolutions - Mind Like an Umbrella

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Topics: Self Improvement, Growth, Innovation, Listening, Being Attentive

15 Customer Service Mistakes

Jana Love | Aug 14, 2018 9:14:00 AM

It's no wonder that I own a company that evaluates service performance as one of our main jobs. Service delivery has always held my interest. I am simply unable to have a service encounter without completing my mental check list of, "Did right, and/or did wrong" evaluation. Here is a great quote by Bill Gates that all businesses should have their eye on and thrive on: 

BillGatesQuote

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Topics: Customer Experience, Exceeding Expectations, Customer Service Skills, Being Attentive

Two-Minute Tune-Up: Answer the Question

Jana Love | Jul 24, 2018 9:04:00 AM

TwoMinuteTuneUp (072418)

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Topics: Follow-Up, Communication, Being Attentive, Memorable Interactions

Customer Service & Sales: Be Authentic

Katie Scheer | Dec 12, 2017 9:24:00 AM

Oprah Quote about authenticity.png
Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to buy from you. Consumers today seek and crave authenticity since there's too much garbage always getting in the way of the truth and what's genuine. No more acting or saying what you think will give you the best end result. Instead, speak the truth and make yourself proud. Yes, this is your Oprah moment, and you too could become rich (if you aren't already).

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Topics: Being Attentive, Honesty and Trust, Customer Service, Sales and Selling, Communication

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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