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"If you accept this price, I'll have a lot more work for you in the future." Agree to this deal only if the following points are true:
- Michael C. Donaldson, Negotiating for Dummies |
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"If you accept this price, I'll have a lot more work for you in the future." Agree to this deal only if the following points are true:
- Michael C. Donaldson, Negotiating for Dummies |
Topics: Business Skills, Negotiation, Decision Making
You are in business, which means you have customers that have absolutely made you feel this way. We have all been put in that tough position of dealing with a very unhappy, angry, and/or irrational customer, and at times, we have a hard time keeping our cool. Here are some simple quotes (that we are revisiting from before), along with my take on them, which will give you advice and tips for handling these tough customers and situations...
Topics: Customer Service, Negotiation, Difficult Situations
You are in business, which means you have customers. Where there are customers, there are difficult customers. We have all been put in that tough position of dealing with a very unhappy customer, and at times, we have a hard time keeping our cool. Here are some simple quotes, along with my take on them, which will give you advice and tips for handling these tough customers and situations...
Topics: Customer Service, Negotiation, Difficult Situations
One of the most self-destructive ways to listen in business and personal situations is listening with what I call the "yeah, buts." This condition occurs when there is a kernel (or more) of truth in something negative that is being said but you don't want to hear it. You are defensive about what the speaker is saying, so the first response out of your mouth is "yeah, but."
Whether you're listening to a customer, boss, or spouse, you've got to put the automatic "yeah, but" response on hold. These responses keep you from hearing the other person. You block out any chance you have of learning something from this person.
Topics: Listening, Business Skills, Negotiation
Before one learns to walk, they have already witnessed many forms of negotiation. And, as we grow up we develop our own level of this skill called negotiating. What do you think of when you think of the word? Something like this?
Topics: Business Skills, Communication, Negotiation
Here's the big secret: The three ways to make the sale or to successfully close the negotiation are:No matter how powerful your computer is, what the range of your cell phone is, or how clever your tracking system is, you still have just one way to get the order or close the deal: Ask whether your counterpart will agree to the current terms. If you have trouble asking for commitments, address that issue. Being able to clearly state your need helps in every negotiation and in every other phase of life.
-Michael C. Donaldson, Negotiating for Dummies
Topics: Communication, Sales and Selling, Negotiation