Home / About Us / ProLearning Blog

ProLearning Blog

5 Customer Service & Sales Steps to Success

Katie Scheer | Aug 21, 2018 9:26:00 AM

Proof is in the putting!You only get out of it what you put into it. So how much effort are you putting into making sure that your customer service and sales practices are top notch? Do you have training and quality assurance measures in place?  If not, you might be losing out on untapped revenue.  Never fear- we have some delicious ideas for your "pudding" so you will know what to do to make sure that you are putting in what it takes to make a difference (difference= more revenue!).  

Read More

Topics: Customer Service Skills, Customer Service, Quality Assurance, Customer Experience, Sales and Selling

15 Customer Service Mistakes

Jana Love | Aug 14, 2018 9:14:00 AM

It's no wonder that I own a company that evaluates service performance as one of our main jobs. Service delivery has always held my interest. I am simply unable to have a service encounter without completing my mental check list of, "Did right, and/or did wrong" evaluation. Here is a great quote by Bill Gates that all businesses should have their eye on and thrive on: 

BillGatesQuote

Read More

Topics: Customer Experience, Exceeding Expectations, Customer Service Skills, Being Attentive

Round 4: Your Customer Service Questions Answered

Katie Scheer | Jul 31, 2018 9:25:00 AM


Your customer service questions answered 

Are you ready for the 4th in this series?  Here we are covering topics of customer service efficiency, accessibility, and gaining feedback. All are imperative to your success since your customers' perspective is your business' reality. Our goal is to help ensure that your reality is one of big success, so away we go with answering your questions...

Read More

Topics: Customer Service, Customer Service Skills, Listening, Email

Round 3: Your Customer Service Questions Answered

Katie Scheer | Jun 19, 2018 9:24:00 AM

Your customer service questions answered 

Here we go again!  Thrilled to bring you the third in this popular series. This time we are focusing just on customer service communication. Why? Good communication is the foundation for all good customer service. It's that simple. By the way, no worries if you missed reading the first two because we have links to them below.  

Read More

Topics: Customer Service, Customer Service Skills, Listening, Email

Round 2: Your Customer Service Questions Answered

Katie Scheer | May 29, 2018 11:04:00 AM

Your customer service questions answered 

Time to roll up our sleeves again and to give you the answers you are craving! Below is the second in this series ("Round 2") of answering some of your questions. And don't be shy, share these tips and feedback with others. Your customers will be happier, and your bottom line will then thank you.

Read More

Topics: Customer Service, Customer Service Skills, Listening, Email

Round 1: Your Customer Service Questions Answered

Katie Scheer | May 8, 2018 9:37:00 AM

Your customer service questions answered 

Here's the deal- there are rules and standards that you should follow in customer service, and we are your experts that can tell you what is best to do. Below is the first in this series ("Round 1") of answering some of your questions. Share with your teams and make sure everyone is on the same page. As you know, seamless consistency is imperative to achieve customer service success.

Read More

Topics: Customer Service, Customer Service Skills, Listening, Email

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

Subscribe to Blog Updates

Recent Posts