Home / About Us / ProLearning Blog

ProLearning Blog

ProTip: Poor Customer Service Costs

Michelle Nitchie | Jul 26, 2021 9:03:00 PM


Read More

Topics: Customer Service Skills, Business Skills, Customer Service, Customer Experience, Hospitality Trends, Take Action

ProTip: Stop The Flashy Sales Pitch

Michelle Nitchie | May 10, 2021 9:15:00 AM


Read More

Topics: Customer Service Skills, Being Attentive, Business Skills, Sales and Selling, Honesty and Trust, Loyalty, Gaining Commitment

ProTip: Make People Your Business

Michelle Nitchie | Sep 16, 2020 6:57:19 AM

Tips 091620

Read More

Topics: Customer Service Skills, Customer Service, Expectations

A FOCUSed Sales Approach

Katie Scheer | Jun 25, 2019 9:26:00 AM

Businesses aren't successful by chance.  Someone, who may be you, has to focus and have the vision for what it takes to thrive in today's economy and to continue to provide exceptional service to a demanding consumer market who has high expectations.  Might sound complicated, but let's make it easy and go back to Basics 101.  How about you simply embrace and teach our "FOCUS" concept, which is a simple method that truly focuses on successfully serving your customers?  It always comes back to paying attention to service and delivery when you want to move your needle of success and increase your sales.  Right?

Read More

Topics: Customer Service Skills, Customer Service, Training, Customer Experience

ProTip: Give the Customer a Win

Michelle Nitchie | May 28, 2019 9:04:00 AM

ProSolutions - Customer Hero

Read More

Topics: Memorable Interactions, Customer Service Skills, Respect, Empowerment, Generosity


Jana Love | Dec 11, 2018 9:04:00 AM

From the mouths of babes... For the last 5 years we have provided you with this segment during the holidays, and each year those darling 5 to 6 year old children give us, the Professional Customer Service people, a fun moment of pause. Their insights on the service industry are light, uncomplicated, and usually spot on. So, sit back and enjoy the innocent perspective of what a kindergartener thinks of customer service:

Read More

Topics: Customer Service Skills, Customer Service, Humor

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

Subscribe to Blog Updates

Recent Posts