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ProTip: Self-Awareness Beings Self-Improvement

Michelle Nitchie | May 5, 2021 9:00:00 AM

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Topics: Memorable Interactions, Empowerment, Expectations, Self Improvement, Take Responsibility

ProTip: Make People Your Business

Michelle Nitchie | Sep 16, 2020 6:57:19 AM

Tips 091620

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Topics: Customer Service Skills, Customer Service, Expectations

ProTip: Deliver More

Michelle Nitchie | Sep 14, 2020 9:36:04 AM

Tips 091420

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Topics: Memorable Interactions, Customer Service, Expectations

3 Steps To Positive and Memorable Customer Interactions

Jana Love | Sep 5, 2017 9:09:00 AM

3 steps to Promote Positive and Memorable Interactions2.png

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Topics: Being Attentive, Customer Experience, Expectations

ProTip: Are You Trying Too Many Things at Once?

Michelle Nitchie | Apr 11, 2017 9:04:00 AM

Many_Initiatives.jpgThe financial and human resources needed to fulfill the mission of any initiative - be it one that pertains to customer experience or to some other area of the organization - are always in short supply.  Even if they aren't, the problems of time and attention still remain.  For example, just because you have the money to do something doesn't mean you have the time or the organizational "bandwidth" to do it.  Attempting to juggle multiple initiatives - even just a few - significantly affects employees throughout the organization.

- Roy Barnes and Bob Kelleher, Customer Experience for Dummies

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Topics: Business Skills, Goals, Time Management, Leadership and Management, Expectations

ProTip: How Soon is "Soon"? Which Minute is "Any Minute Now"?

Michelle Nitchie | Aug 2, 2016 9:00:00 AM

Relative_Time_Words.pngRequiring others to define relative words is just as important as asking them to explain specific pieces of jargon.  Relative words are nonspecific, descriptive words that only have meaning in relation to something else. 

-Michael C. Donaldson, Negotiating for Dummies

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Topics: Listening, Communication, Expectations

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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