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ProTip: Bring the Human Touch

Michelle Nitchie | Jun 8, 2020 6:59:04 AM

Tips (060820)

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Topics: Memorable Interactions, Customer Service, Customer Experience

ProTip: A Few Simple Words

Michelle Nitchie | Mar 10, 2020 9:04:00 AM

ProSolutions - Express Gratitude

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Topics: Memorable Interactions, Thanks and Appreciation, Communication, Demonstrating Consideration

You Had Me At Hello

Jana Love | Jun 18, 2019 9:04:00 AM

In one day, I had three disturbing customer service exchanges that left me wondering ~ why are some businesses making this harder than it has to be?  Three different businesses: a bank, a retail business, and an airline. One very clear take away, I felt invisible. Each exchange was smothered in handling the process and moving things to closure, vs. recognizing the person in front of them in need of help. 

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Topics: Memorable Interactions, Customer Service Skills List, Customer Experience

ProTip: Give the Customer a Win

Michelle Nitchie | May 28, 2019 9:04:00 AM

ProSolutions - Customer Hero

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Topics: Memorable Interactions, Customer Service Skills, Respect, Empowerment, Generosity

Two-Minute Tune-Up: Answer the Question

Jana Love | Jul 24, 2018 9:04:00 AM

TwoMinuteTuneUp (072418)

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Topics: Memorable Interactions, Being Attentive, Communication, Follow-Up

Are You Really Customer Centric?

Jana Love | Jul 3, 2018 9:04:00 AM

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Recently, I personally had a not even close to satisfying customer service experience at a place where they boast they deliver, "The Luxury Hotel Experience," with "Unparalleled Service." Sadly, they over promised and way under delivered. This experience (or lack there of) has left me searching for the businesses that get and deliver a Customer Centric Experience. (The sad puppy eyes tell all...)

Do I start with what Customer Centric means, because I feel like there are a lot of companies out there that give this responsibility to the sales and customer service departments only, when in fact, this is the mistake. Real customer-centric businesses invest the whole team focus on supporting their prospective and existing customers. 

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Topics: Memorable Interactions, Customer Experience, Customer Lifecycle

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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