I was raised to care deeply about the lessons my parents instilled in me in regards to manners. They were completely inflexible about me saying "please" and "thank you." It was expected that I would address adults with terms such as "Yes, sir," "Yes, ma'am," and "Mr." and "Mrs." My mother also taught me how to write a proper thank you note, and to this day, I will still write three paragraphs, just like she taught me. So why do I mention all of this? Where have manners gone? In the hospitality industry, one would hope manners matter and would get the focus it deserves with people serving people. Yet, still, we are often surprised with the poor manners displayed around us in the service industry.
"Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use." Emily Post