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ProTip: Do This Customer Experience Challenge

Michelle Nitchie | Jun 10, 2020 7:38:00 AM

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Topics: Customer Service, Customer Experience

ProTip: Bring the Human Touch

Michelle Nitchie | Jun 8, 2020 6:59:04 AM

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Topics: Memorable Interactions, Customer Service, Customer Experience

ProTip: Make Your Customers Feel Special

Michelle Nitchie | May 18, 2020 2:00:10 PM

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Topics: Rapport, Customer Service, Customer Experience, Sales and Selling

ProTip: Do Small Things in a Great Way

Michelle Nitchie | May 13, 2020 9:39:29 AM

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Topics: Customer Service, Customer Experience, Growth

15 Difficult Customer Types & How To Deal With Them

Katie Scheer | Aug 20, 2019 9:33:00 AM

Unhappy Restaurant CustomerCustomers come in all shapes and sizes.  And some just like to complain.  Constantly.  And that is very frustrating, stressful, and frankly annoying.  One customer can disrupt your company's entire day by making an unrealistic demand, and your team can be sent into a tailspin trying to figure out how to satisfy this ridiculous request and to make this customer happy.  Or, how about the customer that calls and asks for a solution, but has no suggestions for how and what should be implemented?  All of these details are then left up to you and your team, which can lead to uncertainty and a bit of insecurity since all of you might think you understand what is best, but you have nothing to guide you on how close to the mark you will be.  None of these scenarios are fun, so for the betterment of our business and employees, we have to learn how to navigate through each type of customer relationship and the unique characteristics included with them.  That way, we can care for each customer in a better manner, which will improve their overall satisfaction and increase the morale of your team.

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Topics: Customer Service, Training, Problem Resolution, Difficult Situations

A FOCUSed Sales Approach

Katie Scheer | Jun 25, 2019 9:26:00 AM

Businesses aren't successful by chance.  Someone, who may be you, has to focus and have the vision for what it takes to thrive in today's economy and to continue to provide exceptional service to a demanding consumer market who has high expectations.  Might sound complicated, but let's make it easy and go back to Basics 101.  How about you simply embrace and teach our "FOCUS" concept, which is a simple method that truly focuses on successfully serving your customers?  It always comes back to paying attention to service and delivery when you want to move your needle of success and increase your sales.  Right?

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Topics: Customer Service Skills, Customer Service, Training, Customer Experience

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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