Home / About Us / ProLearning Blog

ProLearning Blog

ProTip: Make Your Customers Feel Special

Michelle Nitchie | May 18, 2020 2:00:10 PM

Tips (051820)

Read More

Topics: Rapport, Customer Service, Customer Experience, Sales and Selling

ProTip: Do Small Things in a Great Way

Michelle Nitchie | May 13, 2020 9:39:29 AM

Tips (051320)

Read More

Topics: Customer Service, Customer Experience, Growth

A FOCUSed Sales Approach

Katie Scheer | Jun 25, 2019 9:26:00 AM

Businesses aren't successful by chance.  Someone, who may be you, has to focus and have the vision for what it takes to thrive in today's economy and to continue to provide exceptional service to a demanding consumer market who has high expectations.  Might sound complicated, but let's make it easy and go back to Basics 101.  How about you simply embrace and teach our "FOCUS" concept, which is a simple method that truly focuses on successfully serving your customers?  It always comes back to paying attention to service and delivery when you want to move your needle of success and increase your sales.  Right?

Read More

Topics: Customer Service Skills, Customer Service, Training, Customer Experience

You Had Me At Hello

Jana Love | Jun 18, 2019 9:04:00 AM

In one day, I had three disturbing customer service exchanges that left me wondering ~ why are some businesses making this harder than it has to be?  Three different businesses: a bank, a retail business, and an airline. One very clear take away, I felt invisible. Each exchange was smothered in handling the process and moving things to closure, vs. recognizing the person in front of them in need of help. 

Blog 061819

Read More

Topics: Memorable Interactions, Customer Service Skills List, Customer Experience

Take Your Customer Conversations Further

Katie Scheer | May 21, 2019 9:33:00 AM

Along the Extra Mile

Mastering customer service requires you to first master customer conversations. Why? Conversation is the foundation of the customer experience. Each time you communicate with your customers you are paving the road that defines the future of your relationship with them. Your goal is to travel a long road with them, so you need to ask yourself if your conversations are building trust, moving you closer to more sales, effective with resolving questions/concerns, and more.

Read More

Topics: Listening, Customer Service, Customer Experience, Communication

Maximize Your Customer Service

Madison Love | May 7, 2019 9:12:00 AM

How are you maximizing your business' customer service through social media? Do you have eyes on all platforms? 

These days, businesses must have a dedicated social media employee or team to monitor any and all comments and complaints that cycle in. Approximately 70% of customer service complaints made on Twitter go unanswered by the tagged businesses. This is a perfect example of poor customer service, and social media is changing the customer service world by making complaining as easy as 140 characters or less. 

Read More

Topics: Customer Service, Customer Experience, Social Media

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

Subscribe to Blog Updates

Recent Posts