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ProTip: Be Different

Michelle Nitchie | Aug 3, 2020 8:04:45 AM

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Topics: Customer Experience, Sales and Selling, Loyalty

ProTip: Do This Customer Experience Challenge

Michelle Nitchie | Jun 10, 2020 7:38:00 AM

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Topics: Customer Service, Customer Experience

ProTip: Bring the Human Touch

Michelle Nitchie | Jun 8, 2020 6:59:04 AM

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Topics: Memorable Interactions, Customer Service, Customer Experience

ProTip: Make Your Customers Feel Special

Michelle Nitchie | May 18, 2020 2:00:10 PM

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Topics: Rapport, Customer Service, Customer Experience, Sales and Selling

ProTip: Do Small Things in a Great Way

Michelle Nitchie | May 13, 2020 9:39:29 AM

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Topics: Customer Service, Customer Experience, Growth

A FOCUSed Sales Approach

Katie Scheer | Jun 25, 2019 9:26:00 AM

Businesses aren't successful by chance.  Someone, who may be you, has to focus and have the vision for what it takes to thrive in today's economy and to continue to provide exceptional service to a demanding consumer market who has high expectations.  Might sound complicated, but let's make it easy and go back to Basics 101.  How about you simply embrace and teach our "FOCUS" concept, which is a simple method that truly focuses on successfully serving your customers?  It always comes back to paying attention to service and delivery when you want to move your needle of success and increase your sales.  Right?

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Topics: Customer Service Skills, Customer Service, Training, Customer Experience

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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