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ProTip: How Successful is Your Company Culture

Michelle Nitchie | Jul 28, 2021 8:56:00 AM


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Topics: Rapport, Business Skills, Teamwork, Job Satisfaction, Leadership and Management, Expectations

ProTip: Make Your Customers Feel Special

Michelle Nitchie | May 18, 2020 2:00:10 PM

Tips (051820)

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Topics: Rapport, Customer Service, Customer Experience, Sales and Selling


Jana Love | Sep 11, 2018 9:08:00 AM


StepOneOpening (091118)

Let's get knee deep into the fundamentals of the Sales Process. This new blog series will take the components of the sales process a little deeper; each component gives structure to the sales process. The sales process, in the basic form, is: The Opening, Advancing the Call, and Gaining their Commitment. So let's get started...

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Topics: Rapport, Communication, Sales and Selling

Do This, Not That: Optimistic Attitude

Jana Love | Oct 24, 2017 9:06:00 AM

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Topics: Rapport, Being Attentive, Communication

A Tale of Two Hotel Experiences

Katie Scheer | May 9, 2017 9:22:00 AM

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In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with us are so contrasting. I have now truly realized how my overall happiness, like many of today's travelers, is driven by the experience rather than the money I spend or save. There is much for every business to learn from this, which I will summarize after you first read the snapshots of our two hotel stays...

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Topics: Memorable Interactions, Rapport, Customer Service, Customer Experience, First Impressions and Greetings

ProTip: Avoid the Bobblehead Look

Michelle Nitchie | Nov 15, 2016 9:00:00 AM






Practice Active Listening Head Moves. As you talk with others today, use these various methods of nodding with head tilts.
  1. Listen to someone, smile and tilt your head to the side, but withhold all nodding. Note what happens to the fluidity of the story. Does the speaker become uncomfortable?
  2. Now, tilt your head slightly to one side and nod your head while listening using single short nods. What happens?
  3. Now try the head tilt with the double nod. Did the person speed up the conversation?
  4. Finally, use a head tilt with the triple nod or a single, very slow nod. (Note: these nods will actually make you feel uncomfortable while doing them!)

The preceding experiments will help you determine when you should use each of the variety of nods with a date mate, the boss, your kids, or the judge. Try them out and see what works for each individual.

 - Janine Driver, You Say More Than You Think

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Topics: Rapport, Listening, Communication

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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