Business is acquired through quality customer service and sales, which builds a memorable customer experience. And, this business is kept through having a great product/service that is supported by both of these. How do your skills measure up? How do those of others within your company align with them?
All too often, companies and departments focus on either customer or sales, but not both together. The truth is, these two work together hand-in-hand. If you deliver great customer service with poor sales, you risk a loss of the business. Worse, if you have poor customer service, you may not get a chance to even try to make the sale. So the goal should always be to have solid skills in both areas. Download both of these quick-hit training resources, print them, learn them, and share with every department within your business. You will be thankful you did when you see your revenue growing.