Do This, Not That: Thank The Customer First

Posted by Jana Love

Aug 8, 2017 9:03:00 AM

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This is a training must! It has become a bad habit that just needs proper focus and attention. We often talk about the importance of being customer focused, and with that comes the responsibility of understanding what that looks like in action. Teach your employees all the appropriate steps in leading a sales exchange or phone call from beginning to end. 

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Topics: Memorable Interactions, Being Attentive, Communication

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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