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Are You Really Customer Centric?

Jana Love | Jul 3, 2018 9:04:00 AM

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Recently, I personally had a not even close to satisfying customer service experience at a place where they boast they deliver, "The Luxury Hotel Experience," with "Unparalleled Service." Sadly, they over promised and way under delivered. This experience (or lack there of) has left me searching for the businesses that get and deliver a Customer Centric Experience. (The sad puppy eyes tell all...)

Do I start with what Customer Centric means, because I feel like there are a lot of companies out there that give this responsibility to the sales and customer service departments only, when in fact, this is the mistake. Real customer-centric businesses invest the whole team focus on supporting their prospective and existing customers. 

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Topics: Memorable Interactions, Customer Experience, Customer Lifecycle

ProTip: Being a Guide Takes You Places

Michelle Nitchie | Jun 26, 2018 9:04:00 AM

ProSolutions - Help Up the Mountain

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Topics: Goals, Training, Teamwork, Innovation, Leadership and Management

Round 3: Your Customer Service Questions Answered

Katie Scheer | Jun 19, 2018 9:24:00 AM

Your customer service questions answered 

Here we go again!  Thrilled to bring you the third in this popular series. This time we are focusing just on customer service communication. Why? Good communication is the foundation for all good customer service. It's that simple. By the way, no worries if you missed reading the first two because we have links to them below.  

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Topics: Customer Service Skills, Listening, Customer Service, Email

Sleek, Fresh, and Improved = ProSolutions

Jana Love | Jun 12, 2018 9:12:00 AM

Firework rebrand

Hey, check out what’s “new” with ProSolutions!  Over the course of 2 years (much longer than we thought), we have been working on a re-brand. This is the second re-branding experience that we have taken ourselves through in our “almost” 30-year run. These experiences give you permission, and require you, to explore the “what if’s.” What if we told our story in a different way, what if we brought in fresh new colors into our look, what if we changed our logo, what it we simplified, what if…. 

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Topics: Branding, Passion, Growth

ProTip: Get Out on the Water

Michelle Nitchie | Jun 5, 2018 9:04:00 AM

ProSolutions - Cross the Sea

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Topics: Innovation, Inspiration, Self Improvement, Growth, Procrastination

Round 2: Your Customer Service Questions Answered

Katie Scheer | May 29, 2018 11:04:00 AM

Your customer service questions answered 

Time to roll up our sleeves again and to give you the answers you are craving! Below is the second in this series ("Round 2") of answering some of your questions. And don't be shy, share these tips and feedback with others. Your customers will be happier, and your bottom line will then thank you.

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Topics: Customer Service Skills, Listening, Customer Service, Email