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5 Customer Service & Sales Steps to Success

Katie Scheer | Aug 21, 2018 9:26:00 AM

Proof is in the putting!You only get out of it what you put into it. So how much effort are you putting into making sure that your customer service and sales practices are top notch? Do you have training and quality assurance measures in place?  If not, you might be losing out on untapped revenue.  Never fear- we have some delicious ideas for your "pudding" so you will know what to do to make sure that you are putting in what it takes to make a difference (difference= more revenue!).  

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Topics: Customer Service Skills, Customer Service, Quality Assurance, Customer Experience, Sales and Selling

15 Customer Service Mistakes

Jana Love | Aug 14, 2018 9:14:00 AM

It's no wonder that I own a company that evaluates service performance as one of our main jobs. Service delivery has always held my interest. I am simply unable to have a service encounter without completing my mental check list of, "Did right, and/or did wrong" evaluation. Here is a great quote by Bill Gates that all businesses should have their eye on and thrive on: 

BillGatesQuote

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Topics: Customer Experience, Exceeding Expectations, Customer Service Skills, Being Attentive

ProTip: Speed or Distance?

Michelle Nitchie | Aug 7, 2018 9:04:00 AM

ProSolutions - Together Run Far

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Topics: Growth, Culture, Teamwork

Round 4: Your Customer Service Questions Answered

Katie Scheer | Jul 31, 2018 9:25:00 AM


Your customer service questions answered 

Are you ready for the 4th in this series?  Here we are covering topics of customer service efficiency, accessibility, and gaining feedback. All are imperative to your success since your customers' perspective is your business' reality. Our goal is to help ensure that your reality is one of big success, so away we go with answering your questions...

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Topics: Customer Service, Customer Service Skills, Listening, Email

Two-Minute Tune-Up: Answer the Question

Jana Love | Jul 24, 2018 9:04:00 AM

TwoMinuteTuneUp (072418)

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Topics: Follow-Up, Communication, Being Attentive, Memorable Interactions

ProTip: Invent the Future

Michelle Nitchie | Jul 17, 2018 9:04:00 AM

ProSolutions - Invent the Future

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Topics: Growth, Empowerment, Innovation, Goals