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New Year, New Possibilities

Katie Scheer | Jan 1, 2019 9:19:00 AM

New Year 2019

A new year means new beginnings and new opportunities for success. We look forward to being a part of the wonderful possibilities that 2019 holds for you and your business. Happy New Year!

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Topics: Goals

Not the Gift, But the Giving

Michelle Nitchie | Dec 25, 2018 9:04:00 AM

ProSolutions - Happy Holidays 2018

Thank you to everyone for your continued partnership/readership this year; we look forward to a wonderful 2019 ahead!

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Topics: Thanks and Appreciation, Customer Service

THE ART OF LISTENING & COMMUNICATING

Jana Love | Dec 18, 2018 9:08:00 AM

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In the workforce, one of the most important things we need to be constantly working on is bettering our communication. This entails both listening and making sure that you are being correctly heard. A company cannot run without streamlined communication as it’s the foundation of success. Whether you are in a management role, or you are an employee, it is important to hone in on your communication and listening skills.  

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Topics: Communication, Listening, Being Attentive

THE INSIGHT OF KINDERGARTENERS: Customer Service 2018

Jana Love | Dec 11, 2018 9:04:00 AM

From the mouths of babes... For the last 5 years we have provided you with this segment during the holidays, and each year those darling 5 to 6 year old children give us, the Professional Customer Service people, a fun moment of pause. Their insights on the service industry are light, uncomplicated, and usually spot on. So, sit back and enjoy the innocent perspective of what a kindergartener thinks of customer service:

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Topics: Humor, Customer Service, Customer Service Skills

HOW ENGAGED ARE YOUR EMPLOYEES?

Jana Love | Dec 4, 2018 9:06:00 AM

When evaluating an employee’s performance, it is also important to reflect on how they are being treated. The way in which an employee is valued can directly correlate to how they perform on a daily basis. This is especially true with the new generation of employees who view jobs as a means to a lifestyle and not a lifestyle itself. 

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Topics: Loyalty, Leadership and Management, Job Satisfaction

ProTip: Set Goals Beyond Yourself

Michelle Nitchie | Nov 27, 2018 9:04:00 AM

ProSolutions - Meaning of Life

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Topics: Growth, Self Improvement, Passion, Inspiration, Goals

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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