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ProTip: A Gym Membership for Your Brain

Posted by Michelle Nitchie

Oct 17, 2017 9:04:00 AM

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Contrary to what many owners think, good staff want to be well trained.  They crave learning how to do their jobs better and being stimulated by exciting new ideas.

-Tabatha Coffey, Own It!

 

 

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Topics: Training, Job Satisfaction, Leadership and Management, Growth

Three Customer Service Rules That You Need to Follow Correctly

Posted by Katie Scheer

Oct 10, 2017 9:25:00 AM

Work to be great.pngAll too often we witness employees that do just enough in their customer service efforts, but this is not enough when you're trying to win loyal customers. For example, there are popular rules of "delivering good customer service" that nearly every company attempts to implement, but their employees do the minimum in their execution and upholding of these rules. Which rules am I referring to? Just keep reading to learn them, and let's make a pact that we don't let ourselves or our employees/coworkers fall into the category of doing "just enough."  Instead, let's follow these rules correctly (as they are intended).

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Topics: Customer Service Skills, Customer Service

The ProSo Method To Achieving Service "wow's"

Posted by Jana Love

Oct 3, 2017 9:17:00 AM

In the hospitality industry "wow factor" is a phrase not only used, but something the industry strives to achieve in the service they provide. There is a short list of companies that are noted and revered for consistently achieving this service level. The challenge that we see is executing and delivering the "wow factor" is often misunderstood.

Here's what I mean, as a consumer, we expect a certain level of good, consistent service and anything above this is a bonus. This isn't close to the level of service we are talking about regarding "wow." Studies show that 65% of customers that are "satisfied" will end up taking their business somewhere else for a better offer (better service). Customers are not "wowed" by expected service, but rather by the unexpected service provided that met a need they didn't even know they had. This is what separates the "good" from the "great."

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Topics: Memorable Interactions, Exceeding Expectations, Training

ProTip: Go Your Own Way

Posted by Michelle Nitchie

Sep 26, 2017 9:04:00 AM

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Topics: Business Skills, Innovation, Decision Making

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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