Aug 8, 2017 9:03:00 AM
Aug 1, 2017 9:04:00 AM
"If you accept this price, I'll have a lot more work for you in the future." Agree to this deal only if the following points are true:
- Michael C. Donaldson, Negotiating for Dummies
Jul 25, 2017 9:14:00 AM
When dealing with customers, you can clearly convey "no" without ever having to say the word. For example, iInstead of "no, we don't have that," try saying, "I certainly see how that would be useful and helpful, but I'm afraid we don't have that at this time," or "While we don't currently have what you are looking for, we appreciate knowing what you want so that we can continue to improve our service." Positive language, delivered correctly keeps the door open for future customer interactions, and the customer will not feel as though it was a waste of their time.
Jul 18, 2017 12:32:06 PM
You are in business, which means you have customers that have absolutely made you feel this way. We have all been put in that tough position of dealing with a very unhappy, angry, and/or irrational customer, and at times, we have a hard time keeping our cool. Here are some simple quotes (that we are revisiting from before), along with my take on them, which will give you advice and tips for handling these tough customers and situations...