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ProTip: Add "Holiday Hurry" to Your Recipe for Success

Posted by Michelle Nitchie

Dec 19, 2017 9:04:00 AM

Holiday Hurry Up.pngOne of the great ways for you to overcome procrastination is by working as though you had only one day to get all your most important jobs done before you left for a month or went on a vacation. By putting the pressure on yourself, you accomplish more and better tasks, faster than ever before. You become a high-performance, high-achieving personality. You feel terrific about yourself, and bit by bit, you build up the habit of rapid task completion that then goes on to serve you all the days of your life.

- Brian Tracy, Eat that Frog
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Topics: Business Skills, Goals, Time Management, Decision Making, Procrastination

Customer Service & Sales: Be Authentic

Posted by Katie Scheer

Dec 12, 2017 9:24:00 AM

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Let's stop faking it. Deliver the customer service that you want to receive, and sell honestly in such a way that you would want to buy from you. Consumers today seek and crave authenticity since there's too much garbage always getting in the way of the truth and what's genuine. No more acting or saying what you think will give you the best end result. Instead, speak the truth and make yourself proud. Yes, this is your Oprah moment, and you too could become rich (if you aren't already).

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Topics: Being Attentive, Customer Service, Communication, Sales and Selling, Honesty and Trust

The 2017 Insight of Kindergarteners: Customer Service

Posted by Jana Love

Dec 5, 2017 3:02:00 PM

This will be our 4th year in a row providing you with some darling holiday enjoyment during this wonderful time of the year. Is there anything sweeter than the innocence of a child's view on how the world runs? Their perspective and beliefs on subjects like customer service are so straightforward and simple. Children's thoughts are pure and non-complicated, and this is where the lesson comes in for the adults. 

So for your entertainment, we asked a group of kindergartners (5 and 6 years old) questions about customer service, and each year, we receive some very insightful answers. Their understanding on what good and bad customer service looks like to them is simple and basic and comes from a place of if it "feels good" or it doesn't. And, at the core of all that we strive for in providing good customer service, isn't that a great jumping off point to focus on? Simplifying the customer experience through these basic, yet insightful understandings are perhaps the real lesson. 

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Topics: Memorable Interactions, Customer Service, Communication

ProTip: It's the Holidays - How Long is Your To-Do List?

Posted by Michelle Nitchie

Nov 28, 2017 9:04:00 AM

Huge List.pngThe consistent, unproductive preoccupation with all the things we have to do is the single largest consumer of time and energy.

-Kerry Gleeson

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Topics: Business Skills, Goals, Managing Stress

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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