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ProTip: Two Ears, Only One Mouth

Posted by Michelle Nitchie

Mar 13, 2018 9:04:00 AM

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Topics: Listening, Discovery and Questioning Skills, Self Improvement

Green is the New Black

Posted by Katie Scheer

Mar 6, 2018 9:12:00 AM

Hotels- this one's for you! In 2017, we asked >2,500 hotels what they are doing to "go green." So we have good info for you...

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5 Steps To Better Service Recovery: REACT

Posted by Jana Love

Feb 27, 2018 9:03:00 AM

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I returned recently from a cruise where so many mistakes were made, I decided to revisit this topic. Mistakes are to be expected, I get that, but knowing how to recover an angry or frustrated customer into a loyal customer is a learned art. A Customer Focused Attitude is critical for successful service recovery. Employees need to be trained to anticipate and identify potential problems, as well as have the experience to make decisions and to deliver skillful solutions to customer problems. 

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Topics: Problem Resolution, Difficult Situations, Customer Complaints

ProTip: What's On the Other Side of the Door?

Posted by Michelle Nitchie

Feb 20, 2018 9:04:00 AM

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Topics: Innovation, Passion, Inspiration, Self Improvement

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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