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Do The Right Thing, Even When It's Hard

Cindy Ott | Apr 2, 2019 9:04:00 AM


Roosevelt QuoteThis past holiday season, my husband and I decided to take our 2 college-aged daughters and our 2 high-school-aged sons on a family trip in lieu of Christmas presents. After searching online for great holiday destinations, my husband and I decided on Quebec City, Canada. We thought a trip with experiences would have a longer lasting impression on them and would make great family memories. Lovely memories were accomplished along with so much more ~ a lesson from the heart.

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Topics: Exceeding Expectations, Customer Service, Generosity


Jana Love | Mar 26, 2019 9:07:00 AM

FinalPersonalizationBlogWe are in the era of personalization. The modern customer today is part of a very large, dispersed, and educated group. They will always, and should always, expect the best value for their dollar. To answer that customer expectation, businesses and brands need to work diligently on providing a personalized experience for their customers. Getting it right in as close to "real time" as possible is what is key. And the only way to do that successfully is by knowing your customers and their wants and needs. Providing relevant and helpful experiences that are tailored to each customer's needs will always inspire loyalty. 

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ProTip: Strengthen Your Foundations to Weather the Storm

Michelle Nitchie | Mar 19, 2019 9:04:00 AM

ProSolutions - Firm Tree Does Not Fear

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Topics: Managing Stress, Leadership and Management, Difficult Situations, Growth, Risk Taking


Betsy Dahlke | Mar 12, 2019 9:04:00 AM

Since the techniques used to close the sale can either make or break the difference between gaining the sale or losing the business, the skills needed to be proactive and successful are invaluable. 

6StepsToClosingTheSale According to the article, 6 Effective Sales Strategies to Close Deals Faster by Adam Heitzman, there are several important aspects of closing the sale effectively. We wholeheartedly agree, so we have taken their 6 strategies and added our own thoughts and tips. There's no doubt that using these strategies during each opportunity will allow the Sales Manager to be successful in their quest to always gain the business.

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Topics: Sales and Selling, Follow-Up

The Hotel Trends You Need To Care About

Katie Scheer | Mar 5, 2019 9:14:00 AM

Hotel Trends 2019-1

The economy is strong, customer preferences are expanding, and technological advances are moving at a fast pace. So what does that mean for the hospitality industry, more specifically hotel strategists and leaders? If hotels want to be major, thriving players, they better recognize what is happening in the hotel marketplace and try to keep pace with the trends, or better yet, be trend setters.

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Topics: Sales and Selling, Hospitality Trends, Technology


Madison Love | Feb 26, 2019 9:04:00 AM

ipad-632394_1280Technology has taken customer service to a new level over the years. Apps are where it’s at! They can make guest reservations, checking in to a flight, or learning what the wait time is for your favorite restaurant, just to mention a few, as easy as a few clicks on a phone or tablet. These technology features streamline processes for your guests and for your workers, which are both beneficial if conducted appropriately. 

Taking advantage of technology can propel your business, so here are some helpful tips and tricks when utilizing an app for your guests:

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Topics: Technology

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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