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3 Important "You Rules" in Customer Service

Posted by Jana Love

Nov 14, 2017 9:06:00 AM

Want to know the biggest secret about great Customer Service? When it comes to delivering the best customer service experience, there are many books you can read, many training courses you can take, and many companies who have opinions on how to do this correctly, and all of these are really good resources. However, I want to focus on the most important resource...you. It has to be all about you, to work the best. 

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Topics: Customer Service Skills, Being Attentive, Communication

Do This, Not That: Optimistic Attitude

Posted by Jana Love

Oct 24, 2017 9:06:00 AM

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Topics: Rapport, Being Attentive, Communication

Do This, Not That: Thank The Customer First

Posted by Jana Love

Aug 8, 2017 9:03:00 AM

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Topics: Memorable Interactions, Being Attentive, Communication

Say This, Not That: Find a Better Way to Deliver "No"

Posted by Jana Love

Jul 25, 2017 9:14:00 AM

SayThisNotThat (072517).pngWhen dealing with customers, you can clearly convey "no" without ever having to say the word. For example, iInstead of "no, we don't have that," try saying, "I certainly see how that would be useful and helpful, but I'm afraid we don't have that at this time," or "While we don't currently have what you are looking for, we appreciate knowing what you want so that we can continue to improve our service." Positive language, delivered correctly keeps the door open for future customer interactions, and the customer will not feel as though it was a waste of their time. 

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Topics: Memorable Interactions, Customer Service Skills, Communication

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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