Jan 9, 2018 9:04:00 AM
Oct 17, 2017 9:04:00 AM
Contrary to what many owners think, good staff want to be well trained. They crave learning how to do their jobs better and being stimulated by exciting new ideas.
-Tabatha Coffey, Own It!
Jun 20, 2017 9:15:00 AM
From the very first second that you meet a prospective customer, you must have your A-game turned on. Then, every single interaction thereafter should reflect that same level of attention to the service you are giving with the impression that you are making. So how do you get there? It certainly starts with your employees; those who are on your front line and are the faces of your business. Are they happy employees? Well, they need to be. We have effective tips to help get them there if they are not. The quality that your business delivers is what will keep customers knocking on your door and telling others about you. Make your goal to be iconic, like Gucci has been, in your service, delivery, and quality. Read on for some great, quick articles to help you get there.