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ProTip: Keeping Taking Things Away from Your Customers

Posted by Michelle Nitchie

Aug 22, 2017 9:04:00 AM

Nothing Left to Take Away.jpg

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Topics: Customer Experience, Innovation, Demonstrating Consideration, Decision Making

ProTip: For More Creativity, Color Inside the Lines

Posted by Michelle Nitchie

Dec 3, 2015 10:00:00 AM

Stained_Glass.jpgCreativity loves constraint.  People often think of it in terms of artistic work—unbridled, unguided effort that leads to beautiful effect.  If you look deeper, however, you’ll find that some of the most inspiring art forms—haikus, sonatas, religious paintings, are fraught with constraints.  They’re beautiful because creativity triumphed over the rules…Creativity, in fact, thrives best when constrained.

-Marissa Mayer

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Topics: Marketing, Innovation, Inspiration

ProTip: You Know What They Say About Assumptions

Posted by Michelle Nitchie

Oct 1, 2015 10:00:00 AM

Don't assume anything.  Just because something worked before doesn't mean it's working now.  You can't rely on what once was.  You have to deal with the here and now.

- Tabatha Coffey, Own It!


We all know what everyone says about assumptions (or, at least, I assume we do). And yet we still find ourselves in disbelief when a common procedure suddenly fails on us.  Even worse, we often don't realize it has failed because we are assuming that something that has worked that long will surely follow its own inertia and work forever.  How very wrong we are.

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Topics: Being Attentive, Quality Assurance, Analysis, Innovation

ProTip: Thinking Alike Can Mean Not Thinking

Posted by Michelle Nitchie

Sep 24, 2015 10:00:00 AM

If everybody is thinking alike, then somebody isn't thinking.

- General George S. Patton, Jr.

 

Whenever you find yourself on the side of the majority, it is time to pause and reflect.

- Mark Twain

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Topics: Innovation, Communication, Leadership and Management

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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