Mar 13, 2018 9:04:00 AM
May 30, 2017 9:26:00 AM
(Originally posted on 11/5/13. Refreshed and enhanced in order to further capitalize on the popularity of the info.)
A key ingredient to creating a "wow" customer service experience is your ability to be attentive and to actively engage through the use of strong listening skills. We have to be attentive during every interaction with the customer, otherwise there will be a disconnect between what the customer is saying, both verbally and nonverbally, and what you are doing. We must give our customers our complete attention so we can truly understand what is being said; simply listening to and hearing what customers say is not enough. The words being spoken are just the beginning. You must pay attention to all of the extra, little things.
Jan 24, 2017 9:18:00 AM
What can set you apart from your competitors is your ability to provide quality to your customers. This is more than just the design, style, usefulness, and condition of the product or service you are delivering. This is taking it past these logical elements of what you are selling by delivering a quality, focused customer experience.
Nov 15, 2016 9:00:00 AM
|Practice Active Listening Head Moves. As you talk with others today, use these various methods of nodding with head tilts.
The preceding experiments will help you determine when you should use each of the variety of nods with a date mate, the boss, your kids, or the judge. Try them out and see what works for each individual.
- Janine Driver, You Say More Than You Think