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From Our Tree To Yours...Happiest of Holidays

Jana Love | Dec 25, 2017 9:07:00 AM

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Topics: Thanks and Appreciation

The Benefits of Thankfulness & A Tool to Show It

Katie Scheer | Nov 21, 2017 9:26:00 AM

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Showing gratitude and saying "thanks" trends during this month of Thanksgiving, but we shouldn't need a holiday to remember to thank our customers and employees. Why? Because without our customers and employees, we can't be successful.  Being thankful every day by voicing this "thanks" is imperative to business success and longevity. Here are just a few additional reasons why showing gratitude is beneficial:

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Topics: Thanks and Appreciation

5 Ways to Make Customers Feel Good

Katie Scheer | Jul 12, 2016 9:07:00 AM

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The factor that has the highest impact on the impression of a buying experience is how the customer feels they are being treated. Understanding the importance of this is essential for all businesses because it is what is needed in order to build loyalty.  So let's amp up our customer service by making all of our customers feel VALUED and GOOD!  5 easy ways, with supporting tips, to make this happen:

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Topics: Listening, Thanks and Appreciation, Customer Service, Honesty and Trust

ProTip: Benefit or Burden?  Surprise or Strain?

Michelle Nitchie | May 24, 2016 9:04:00 AM

Lunch_Plate.jpgIn the beginning, I thought inviting people to lunch was a good idea.  Then at one of the lunches, I found out that an individual had worked the overnight shift, changed out of uniform, and caught a couple of hours of sleep prior to joining me for lunch.  This person didn't have enough time to go home and come back for our lunch, and didn't want to miss the opportunity to accept a lunch invitation from the CEO.  From that day forward, I knew that I had to have meals with staff members at rotating hours to fit into their schedules, not into mine.  Even to listen, you have to make yourself available to the logistic needs of others.

-Dr. David Feinberg, former CEO of the UCLA Hospital System, quoted in Prescription for Excellence

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Topics: Thanks and Appreciation, Business Skills, Etiquette, Demonstrating Consideration, Leadership and Management

ProTip: Are You Fueling Your Team with ARE?

Michelle Nitchie | Feb 9, 2016 9:04:00 AM

Space_Shuttle.jpgAppreciation, recognition, encouragement: ARE.  Together they make up a cost-free, fully sustainable fuel, one that builds self-confidence  and self-esteem, boosts individual and team performance, and keeps an organization running cleanly and smoothly.  ARE is more powerful than the fuels that make engines roar and space shuttles soar, because it propels human energy and motivation.  And unlike costly, nonrenewable fuels like oil and gas, its supply is inexhaustible.  You can give out ARE all day long, at home and at work, and wake up the next morning with a full tank.  In fact, the more we use, the more there is, because every time people receive some ARE they discover more of their own internal supply and start giving away the overflow.

-Lee Cockerell, Creating Magic

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Topics: Thanks and Appreciation, Teamwork, Culture, Leadership and Management, Empowerment

ProTip: Go Beyond "Thanks"

Michelle Nitchie | Nov 26, 2015 10:00:00 AM

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While "thanks" has a nice ring to it, words just don’t carry the gravity of actions. If you’re in the customer service business—and every business is, in some capacity—you should strive to continually show your gratitude to customers in fun and memorable ways.

-Gregory Ciotti, HelpScout.com

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Topics: Thanks and Appreciation