Say This, Not That: Find the Answers

Posted by Jana Love

Nov 8, 2016 9:04:00 AM

Say this not that 11-8.png
I am very tired of service individuals and organizations thinking that it is okay to answer a question by saying, "I don't know" and leaving it at that. Or, having them point to another person or department and say, "I think they will know."  We talk and blog about getting back to the basics of hospitality, but what I want to know is, how and why do they ever leave the basics behind?

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Topics: Customer Service, Training, Customer Experience

Customer Service: Say This, Not That!

Posted by Jana Love

Apr 5, 2016 9:34:00 AM

In an economy where the customer is becoming increasingly more demanding and competition is all around you, what can you do to stand out and give your customers what most are missing and many don't have? There are a million pages of research that shows that the customer values good customer service, even more than the quality of the products and services themselves. So getting it "right" seems more compelling than ever. Should you get it "wrong," any efforts made for improving your service are for nothing.  

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Topics: Memorable Interactions, Training, Communication

3 Tips To Make This Holiday Season Profitable

Posted by Jana Love

Nov 24, 2015 10:00:00 AM

holidayrush.pngAs the holiday season approaches, it's so important to put a strong focus on sales techniques. Effectively communicating the holiday expectation with your team gets everyone on the same page. The National Retail Federation has reported there will be a continual and steady rise in consumer spending again this year. The best way for your business to take advantage of this increased spending is to be prepared. Here are three tips to improve your sales methods and make this holiday season the best ever. 

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Topics: Customer Service, Training, Sales and Selling, Expectations

4 Levels of Service Awareness...Revisited

Posted by Jana Love

Jul 21, 2015 10:00:00 AM

It remains interesting to me the surprise I will get when a company will do an unexpected service Wow! The overall positive impact that this level of service has on their customers can completely change their business platform, as well as their customer loyalty. In the service industry, awareness is a must. You have to be fully aware and fully present to give the level of service that makes people take notice and want more ~ not to mention, tell their friends. 

How aware is your company/business in regards to service awareness?  

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Topics: Exceeding Expectations, Customer Service, Training

ProSolutions Blog - Educational tips and learning resources to help you to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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