Some days/weeks/months are better than others, right? Well, several things happened this week in our ProSolutions world that made serveral of us sing:

Mama said there'll be days like this
There'll be days like this mama said
(Mama said, mama said)

We are blaming it on the full moon, but regardless, there is nothing like some good ole, well put, inspirational words from the "Best of the Best" to get us back on track and inspired about why we love Customer Service so very much. Enjoy and share these 35 customer service quotes provided by Provide Support, LLC, author Olga.  

In an economy where the customer is becoming increasingly more demanding and competition is all around you, what can you do to stand out and give your customers what most are missing and many don't have? There are a million pages of research that shows that the customer values good customer service, even more than the quality of the products and services themselves. So getting it "right" seems more compelling than ever. Should you get it "wrong," any efforts made for improving your service are for nothing.  

Everyone has good days and not so good days, right? It's when the not so good days start to pile up that we need to remind ourselves that those days can become the greatest teacher with the greatest lesson, unless we get in the way of the lesson. How many times did you learn the lesson the hard way or miss the lesson completely? Yeah, me too. When I start having a slew of not so good days, it really helps me to check my attitude at the door. 

"A bad attitude is like a flat tire. If you don't change it, you'll never go anywhere." Unknown

Our last couple of articles have been about some extraordinarily sad service mishaps. Service mishaps that should not have gone the way they did ~ and in some cases are still going on! They were not hard things to fix or manage, by any means. So the question remains, why do some companies/businesses understand the basic fundamentals of producing good customer service exchanges, while others struggle with these basics? 

Business disappointments come in many different forms, and problem resolution is a dangerous one. Some disappointments you can anticipate, and the recovery is handled well, while others take you by complete surprise and leave you baffled at how the company has stayed in business. I, sadly, have one such story that has left us baffled. Often we share stories about how a service recovery situation saved us as a customer. The initial challenge was frustrating, but the company's response to the situation was well handled and feelings were neutralized.  This story does not have this result.

We have talked several times about finding the right "employee fit"  for the job. Why? Because there seems to still be several organizations that could use and apply some additional information on the subject. 

So here we have the formula for you in words- below you will get the comprehensive list of "must have or must develop" skills. To most successfully implement these, companies must have a people-focused culture and human resources hiring strategy that focuses on finding and developing successful employees who meet company goals.  The disconnect comes when the company's business strategies, company culture, and HR activities are not aligned.