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Start Your Morning Off Right

Poppie McNierney | Jun 11, 2019 11:24:00 AM

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The day starts with my alarm going off at 4:45 AM.  It’s early, but I get dressed and head to boot camp or go out for a run.  After my workout, I get home and make myself a cup of coffee.  It’s still quiet in the house, and I enjoy my coffee in peace and catch up on the news, followed by a quick shower.  My kids and husband head downstairs at 7:00 AM, and it’s a whirlwind of activity – eating breakfast, making lunches, getting backpacks packed, and everyone is out the door by 7:25 AM.  Everyone except me.  I’m fortunate enough to have a home office, so I head straight to work and can usually comb through emails and plan my day before most of my co-workers even log in.  It’s 8 AM, and I’ve accomplished a lot already and am ready to take on the rest of the day. 

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Topics: Self Improvement, Productivity

Do This, Not That: Take Responsibility

Jana Love | Jun 4, 2019 9:36:00 AM

DoThisNotThat (060419)


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Topics: Problem Resolution, Difficult Situations, Take Responsibility

ProTip: Give the Customer a Win

Michelle Nitchie | May 28, 2019 9:04:00 AM

ProSolutions - Customer Hero

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Topics: Memorable Interactions, Customer Service Skills, Respect, Empowerment, Generosity

Take Your Customer Conversations Further

Katie Scheer | May 21, 2019 9:33:00 AM

Along the Extra Mile

Mastering customer service requires you to first master customer conversations. Why? Conversation is the foundation of the customer experience. Each time you communicate with your customers you are paving the road that defines the future of your relationship with them. Your goal is to travel a long road with them, so you need to ask yourself if your conversations are building trust, moving you closer to more sales, effective with resolving questions/concerns, and more.

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Topics: Listening, Customer Service, Customer Experience, Communication

Let's Get Productive

Natalie Green | May 14, 2019 1:14:00 PM

chessGameEfficiency and productivity are a culmination of many things, including time management, streamlining processes, communicating, prioritizing, and organizing, that all come together just to get THE THING done.  Now THE THING is anything really, from a multi-faceted project you’ve been working on for 6 months, to the mountain of laundry that’s been piling up in the corner for far too long.  It doesn’t matter what THE THING is, what matters is how you’re going to conquer it.

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Topics: Time Management, Communication, Productivity

Maximize Your Customer Service

Madison Love | May 7, 2019 9:12:00 AM

How are you maximizing your business' customer service through social media? Do you have eyes on all platforms? 

These days, businesses must have a dedicated social media employee or team to monitor any and all comments and complaints that cycle in. Approximately 70% of customer service complaints made on Twitter go unanswered by the tagged businesses. This is a perfect example of poor customer service, and social media is changing the customer service world by making complaining as easy as 140 characters or less. 

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Topics: Customer Service, Customer Experience, Social Media

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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