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The Hotel Trends You Need To Care About

Katie Scheer | Mar 5, 2019 9:14:00 AM

Hotel Trends 2019-1

The economy is strong, customer preferences are expanding, and technological advances are moving at a fast pace. So what does that mean for the hospitality industry, more specifically hotel strategists and leaders? If hotels want to be major, thriving players, they better recognize what is happening in the hotel marketplace and try to keep pace with the trends, or better yet, be trend setters.

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Topics: Sales and Selling, Hospitality Trends, Technology

APPS IN THE WORKPLACE

Madison Love | Feb 26, 2019 9:04:00 AM

ipad-632394_1280Technology has taken customer service to a new level over the years. Apps are where it’s at! They can make guest reservations, checking in to a flight, or learning what the wait time is for your favorite restaurant, just to mention a few, as easy as a few clicks on a phone or tablet. These technology features streamline processes for your guests and for your workers, which are both beneficial if conducted appropriately. 

Taking advantage of technology can propel your business, so here are some helpful tips and tricks when utilizing an app for your guests:

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Topics: Technology

SAY THIS, NOT THAT: LEARN HOW TO TALK POLICIES

Jana Love | Feb 19, 2019 9:48:00 AM

Blog SayThisNotThat Policies

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ProTip: Perfect is the Enemy of the Good

Michelle Nitchie | Feb 12, 2019 9:04:00 AM

ProSolutions - Do Not Wait

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Topics: Time Management, Innovation, Self Improvement, Growth, Procrastination, Risk Taking

Better Communication = Greater Customer Experiences

Katie Scheer | Feb 5, 2019 9:14:00 AM

CommunicationCommunication is a prime factor in shaping the overall customer experience. How and when you communicate, by which mode, and with what tone are of utmost importance to get right. Each customer has unique needs and preferences. Are you taking this into account when you are communicating? Here are tips for you on this and some communication standards for you to consider...

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Topics: Customer Experience, Communication

HOW IS YOUR DIGITAL SPACE?

Madison Love | Jan 29, 2019 9:09:38 AM

madi pcolasignAs our world moves more and more into the digital space, it's important to keep up to some degree. Knowing your clientele is key to knowing how far into the digital spectrum you need to go. Making your business at least social media friendly will keep you up-to-date with technology.  

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Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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