More than just a buzz word, culture is the very soul of an organization. When thoroughly understood, the culture is what drives the focus on customer service. But the question remains, "How do you bring the culture to life and make it work for you, rather than against you?" The best answer is, People Management Strategies. From recruitment and selection to rewards and recognition, this is how you create a work environment that produces outstanding, consistent customer focused performance every day! Let's simplify by looking at a list of suggestions on just how to build a customer driven culture.

How many times after a service exchange do you say, "That would have felt so much better if they just would have said or done...." In many cases it would only take small changes to make a big difference. If we agree that customer satisfaction is a leading factor to the success of any business, then understanding how your business can turn a good customer experience into a great customer experience begs attention.

There are no new and/or improved methods that I am going to unveil to make all your customer service challenges go away. Instead, we are going to revisit and refocus on what we already know. Let's re-energize our efforts regarding some very basic tips on how to provide great service. 

Calling all leaders! "Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others." ~ Jack Welch

Over the years I have concluded that there are two distinctive leadership qualities that are used. The first one is the active leader and the second is the passive leader. Both may very well be successful with the work they do each day in support of the company's success. However, the one big difference in these two leaders is that one is still primarily growing him/herself, and the other clearly understands success for him/her and the company is focusing on and developing others. 

To be a successful leader, understanding your leadership style is essential. What are your strengths, and what areas need improvement? Here is a leadership quiz that will help you learn more about your individual leadership traits. At the end of the quiz it will provide you with the major characteristics of your dominant style. Learning more about your personal leadership style will allow you to assess what qualities are helping or hindering you as a leader. 

It remains interesting to me the surprise I will get when a company will do an unexpected service Wow! The overall positive impact that this level of service has on their customers can completely change their business platform, as well as their customer loyalty. In the service industry, awareness is a must. You have to be fully aware and fully present to give the level of service that makes people take notice and want more ~ not to mention, tell their friends. 

How aware is your company/business in regards to service awareness?  

There are so many articles that cover how to deliver great customer service, how to improve on the overall customer experience, or even what good customer service looks like. Right? Well, here comes another one for you. 

You learn something every day if you pay attention. ~Ray LeBlond

One's perspective on any given subject is an individual response. So for me, I love to learn from many sources and pick and choose what I feel meets my need or my interest. Regarding customer service, learning all we can about delivering a great experience is the responsibility of all service providers.