Billions of emails are sent each day, and it’s a vital component of business communication since it’s the preferred form of communication.  To say getting it right is important is an understatement.  Here are some handy rules for you to follow…

It’s no coincidence that companies that deliver rockin' customer service are industry leaders and innovators. So why aren’t companies focusing on improving the service that they deliver?  It seems like this is a no-brainer; however, companies get too lazy, caught up in the day-to-day, and/or don’t want to invest the time and money on mandating a focus on service excellence. Don’t be one of these companies- it’s careless and brainless.  We want you to ROCK at customer service!

Still need some convincing about why customer service should be a top priority?  From a Salesforce blog post by Kendall Thorton, “18 Interesting Stats to Get You Rethinking Your Customer Service Process,” here are 8 powerful statistics that are very telling...

 You only get out of it what you put into it. So how much effort are you putting into making sure that your customer service and sales practices are top notch? Do you have training and quality assurance measures in place?  If not, you might be losing out on untapped revenue.  Never fear- we have some delicious ideas for your "pudding" so you will know what to do to make sure that you are putting in what it takes to make a difference.  

Having strong customer service and sales skills are your key ingredients in making sure your "pudding" is something your customers continue to want to taste, buy, and talk about.  What 5 ingredients do you need in your "pudding"?  Here they are (click on the image to download it and share as you please- you're welcome!)...

 Some of you may recall when we introduced this concept nearly a year ago, and we are re-introducing it due to some great love for it and since we want you all to have the freebie that we are including. 

So you ask: what does KISSing have to do with customer service? A LOT!  For those of you who don't know, K.I.S.S. stands for "Keep it simple, stupid."  Implementing good, basic customer service practices is not hard (in fact, it's rather simple!), and for many people, it comes naturally once they are given a gentle nudge to embrace these skills.  What simple (K.I.S.S.) customer service standards and practices should we all embrace, no matter what business we are in?  Just nail these 4 skills...

How many moments have you had where you think, "I wish that I had learned this sooner"?  I have these moments all of the time, but I also appreciate the journey it takes to get there since these lessons can be invaluable.  In business and in life, we must constantly grow and get better, and it's completely imperative to challenge ourselves each day so that we can be our best person. This is one of the keys to ongoing success and happiness.  An article in StumbleUpon truly piqued my interest and absolutely covers lessons that we all can benefit from learning (or embracing).