Home / About Us / ProLearning Blog

ProLearning Blog

Michelle Nitchie

Recent Posts

ProTip: Waiting for the "Perfect Time" Usually Means Waiting Forever

Michelle Nitchie | Dec 18, 2014 8:00:00 AM

ProTip_Perfect_TimeThe timing isn't ideal.  Is it ever?  Do you ever truly know when it's the right opportunity and the right moment for you to do something?  You're busy, you're stressed, you're struggling to make ends meet, you're about to get married and then you're about to have a kid...I hear you.  Life is filled with complications--today and six months from today.  If you wait for life to stop throwing you curve balls, you will die waiting.  There will never be a "perfect" time to change your life.  Make your choices here and now - not tomorrow or the day after.  A dream deferred is not a dream come true.

-Tabatha Coffey, Own It!

Read More

Topics: Goals, Innovation

ProTip: The Most Compelling Selling Message

Michelle Nitchie | Dec 11, 2014 8:30:00 AM

For_Sale_Sign_SmallThe most compelling selling message you can deliver in any medium is not that you have something wonderful to sell.  It is: "I understand what you need."  The selling message "I have" is about you.  The message "I understand" is about the only person involved in the sale who really matters: the buyer.

-Harry Beckwith, Selling the Invisible

Read More

Topics: Business Skills, Communication, Sales and Selling

ProTip: A Lesson from Samsung on Knowing Your Customers

Michelle Nitchie | Dec 4, 2014 8:00:00 AM

Faces_Globe_SSamsung had a problem.  Its culture was static and inward-looking.  Then, in the early 1990s, Lee Kun-Hee, chairman of the South Korean electronics giant, made a decision that would reshape his organization and create a blueprint for globalization.  He sent a handful of the brightest young employees to far-away corners of the globe to immerse themselves in the culture, learn the language, and build networks so that someday Samsung would know how to supply those markets.  What an amazing investment in the future.

- Verne Harnish, The Greatest Business Decisions of All Time

Read More

Topics: Business Skills, Customer Experience, Branding, Customer Feedback, Innovation, Communication

ProTip: Your Product May Not Be What You Think

Michelle Nitchie | Nov 20, 2014 8:00:00 AM

Emotions_Happy_SadAs soon as you start to see your business as a reaction-making machine, you begin to make decisions very differently.  Think of it this way: A chef isn't preparing an entrée: he is, in fact, preparing a guest reaction.  The entrée is the vehicle, not the product.  The product is the customer reaction.

- Jon Taffer, Raise the Bar

Read More

Topics: Memorable Interactions, Exceeding Expectations, Customer Experience

ProTip: One Easy Step to a Better Follow-Up Email

Michelle Nitchie | Nov 13, 2014 8:30:00 AM

Email_ReplyOne of the biggest mistakes for any follow-up email is not including a strong call-to-action.  Leaving the email open-ended with phrases like “let me know what you think” or “keep in touch” aren’t a strong enough incentive for your client to respond. You’re more likely to get a response when you ask pointed questions like “What day and time works best for you next week to discuss this further?” or “Based on the deadline that you mentioned, you’ll need to start our service by the end of this month—do you have 30 minutes to sit down and chat later this week?”

- Stuart Leung, "No One Likes the 'Just Following Up' Email"

Read More

Topics: Business Skills, Communication, Email

ProTip: 3 Big Cooperation No-Nos

Michelle Nitchie | Nov 6, 2014 8:00:00 AM

ProTip_Team_GearsCooperation means working together for mutual gain—sharing responsibility for success and failure and covering for one another on a moment's notice.  It does not mean competing with one another at the team's expense, withholding important data or information to "one-up" your peers, or submitting to groupthink by going along, so as not to make waves.  These are rule breakers that are direct contradictions to the team-first mindset.

- John J. Murphy, Pulling Together

Read More

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

Subscribe to Blog Updates

Recent Posts