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Find Your Freedom

Michelle Nitchie | Jul 2, 2019 9:04:00 AM

ProSolutions - Freedom in Boldness

We wish you all a wonderful, festive 4th of July from everyone here at ProSolutions!  We will be out celebrating on Thursday, and so all of our offices will be closed for the day. 

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Topics: Innovation

A FOCUSed Sales Approach

Katie Scheer | Jun 25, 2019 9:26:00 AM

Businesses aren't successful by chance.  Someone, who may be you, has to focus and have the vision for what it takes to thrive in today's economy and to continue to provide exceptional service to a demanding consumer market who has high expectations.  Might sound complicated, but let's make it easy and go back to Basics 101.  How about you simply embrace and teach our "FOCUS" concept, which is a simple method that truly focuses on successfully serving your customers?  It always comes back to paying attention to service and delivery when you want to move your needle of success and increase your sales.  Right?

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Topics: Customer Service Skills, Customer Service, Training, Customer Experience

You Had Me At Hello

Jana Love | Jun 18, 2019 9:04:00 AM

In one day, I had three disturbing customer service exchanges that left me wondering ~ why are some businesses making this harder than it has to be?  Three different businesses: a bank, a retail business, and an airline. One very clear take away, I felt invisible. Each exchange was smothered in handling the process and moving things to closure, vs. recognizing the person in front of them in need of help. 

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Topics: Memorable Interactions, Customer Service Skills List, Customer Experience

Start Your Morning Off Right

Poppie McNierney | Jun 11, 2019 11:24:00 AM

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The day starts with my alarm going off at 4:45 AM.  It’s early, but I get dressed and head to boot camp or go out for a run.  After my workout, I get home and make myself a cup of coffee.  It’s still quiet in the house, and I enjoy my coffee in peace and catch up on the news, followed by a quick shower.  My kids and husband head downstairs at 7:00 AM, and it’s a whirlwind of activity – eating breakfast, making lunches, getting backpacks packed, and everyone is out the door by 7:25 AM.  Everyone except me.  I’m fortunate enough to have a home office, so I head straight to work and can usually comb through emails and plan my day before most of my co-workers even log in.  It’s 8 AM, and I’ve accomplished a lot already and am ready to take on the rest of the day. 

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Topics: Self Improvement, Productivity

Do This, Not That: Take Responsibility

Jana Love | Jun 4, 2019 9:36:00 AM

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Topics: Problem Resolution, Difficult Situations, Take Responsibility

ProTip: Give the Customer a Win

Michelle Nitchie | May 28, 2019 9:04:00 AM

ProSolutions - Customer Hero

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Topics: Memorable Interactions, Customer Service Skills, Respect, Empowerment, Generosity

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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