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Accomplish More, Procrastinate Less

Katie Scheer | Aug 25, 2015 11:00:00 AM

ProcrastinationI get it. You are busy and have too much on your plate, and you have a hard time juggling all of your priorities. I am in the same boat, and I often get distracted by the thought of completing something rather than just going ahead and completing it. Especially lately, it's been even more important for me to tackle something immediately rather than to put off the task until later. The relief this gives to my brain, and the accomplishment of getting more done quickly, has been very beneficial.  But I am still working on this because my list of "to do's" keeps piling up, and the longer I wait to do something, the more challenging it seems, as is said in the below quote. So how do we accomplish more and procrastinate less?

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Topics: Goals, Procrastination

ProTip: Get out from Behind the Desk, Literally

Michelle Nitchie | Aug 20, 2015 10:00:00 AM

Out_from_the_DeskNo matter who the visitor is or what the situation is, any time you come around from behind your desk and sit near someone, you set up a friendly climate for a more relaxed discussion.

- Emily Post's The Etiquette Advantage in Business

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Topics: Memorable Interactions, Rapport, Communication, Etiquette

A Refresher on How to Be Highly Effective

Jana Love | Aug 18, 2015 10:00:00 AM

Leader-In-Me-7-Habits-Tree_final-1
This past weekend I moved my daughter into her new student apartment at the University of Missouri, where she will be living with two women that she met for the first time that day. She is a transfer student into Mizzou and knows no one. It was her decision to move into a 3-bedroom place so that it would force her to meet people and make some new relationships. Smart and brave idea. This is a busy and exciting time for students. As I was getting ready to leave, I quoted to her, "We first make our habits, then our habits make us." By John Dryden. Then I handed her the book, The 7 Habits of Highly Effective Teens, by Sean Covey.  
 
I gave her the teen version instead of the original book, The 7 Habits of Highly Effective People because it is more "fun and playful" to read, and I know she will read it, plus the habits are the same. and the messages are timeless.  
 

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ProTip: Three Words to a Better Customer Experience

Michelle Nitchie | Aug 13, 2015 10:00:00 AM

Three_Word_BrainstormIn the course of our consulting work, we've helped hundreds of companies.  With each new client, we often start by asking one simple question: "What do you want your customers to feel and experience when they are interacting with you?"  Seems easy enough to answer, right?  Perhaps - but here's the catch: We ask people to limit their answer to three words.

- Roy Barnes and Bob Kelleher, Customer Experience for Dummies

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Topics: Customer Service, Customer Experience, Culture

Humor: A Customer Service & Sales Secret

Katie Scheer | Aug 11, 2015 10:00:00 AM

GuyLaughingEverything's better when you can smile and laugh. So why not incorporate this cheer and humor into your customer service and sales efforts?  And as Victor Borge said:

"Laughter is the shortest distance between two people." 

We want to connect with our customers, and when we do, there will be so much for you to be happy about, especially your bottom-line.  Additional benefits of adding humor to your customer service and sales conversations:

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Topics: Customer Service, Sales and Selling, Humor

ProTip: Stop Making More Work for Yourself

Michelle Nitchie | Aug 6, 2015 10:00:00 AM

Same_Thought_Twice

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Topics: Goals, Managing Stress, Self Improvement

Tips and resources on how to be a master of customer service and sales; to improve yourself personally, as an employee, and as a leader; and much more.

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