Albert Einstein has many famous quotes, but this quote said by the "mad scientist" is one of my favorites since it is applicable in both our personal and professional lives:

"Everything should be made as simple as possible, but not simpler." 

This concept is well, so simple, and should give you pause to consider how exactly it can be applied to your business, specifically your customer service practices.  Generally speaking, here are thoughts and ideas for you to consider and implement...

What is the difference between a stall and an objection?  A stall is, "I want to think about it," or "I have to meet with other people."  An objection is, "Your price is too high," or "We have a satisfactory supply."  Both are putoffs which basically say, "You haven't sold me yet."  The bottom line is conversion.  You have to convert their lack of confidence, their lack of trust, and their lack of perceived value into a sale.

- Jeffrey Gitomer, The Little Red Book of Sales Answers

There are so many articles that cover how to deliver great customer service, how to improve on the overall customer experience, or even what good customer service looks like. Right? Well, here comes another one for you. 

You learn something every day if you pay attention. ~Ray LeBlond

One's perspective on any given subject is an individual response. So for me, I love to learn from many sources and pick and choose what I feel meets my need or my interest. Regarding customer service, learning all we can about delivering a great experience is the responsibility of all service providers. 

When you look for the positive qualities of your challenging customer, you increase your ability to connect with that customer and enjoy your time together.  How you think about your customers influences how you respond to them.  When you begin noticing the positive qualities, your clients will start responding to your differently, because how you act is determined by how you think.

- Marilyn Suttle and Lori Jo Vest, Who's Your Gladys?

Billions of emails are sent each day, and it’s a vital component of business communication since it’s the preferred form of communication.  To say getting it right is important is an understatement.  Here are some handy rules for you to follow…

Training can launch an ongoing strategy.  It can teach people service behaviors, empower them, reward their involvement, and initiate ongoing processes for building customer loyalty.  But company efforts must have legs.  The best interventions are ongoing and consistent, not disjointed special events.

- Dr. Paul R. Timm, Seven Power Strategies for Building Customer Loyalty